Question about Western Digital My Passport 2TB USB 3.0 Portable Hard Drive Black

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Windows RT My Passport

Installed the software on my Asus TF600T Tablet. Software says that no WD drives are recognized. Cannot access files that are stored on my drive. My tablet has windows RT and I suspect this is what is causing the problem. Anyone have experience with a work around?

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Posted on Jan 02, 2017

  • 300 Answers

SOURCE: WD Passport Drive Lights Up But Compu Does Not Find the Drive

No NO , WD is an excellent company as of 2004 , excellent products from them , if you wanna complain rag on seagate SATA drives hahaha they decided to dissable S.M.A.R.T. technology on their drives , yuck !

if the drive stopped working like that all the sudden , USE YOUR WARRENTY and RMA the drive back to the compay , get them to give you an RMA number , make up any sad story as long as the drive is still under warrenty , now they may ask you to pay for the new drive they send , but thats just untill they verify your old one is dead , then they'll refund the money back to your bank account.
which is totaly reasonable and protects them financialy , anybody would do the same.

You'te not alone , many many many DIFFERENT external drives are working one day and not working the next , it has alot to do with the batch , a particular batch of drives may be defective and nobody knows about it till it happens.... so please don't be real upset at maxtor or any others , but you can deffinately rag on seagate hahaha if just for their taking away the SMART drive diagnostics from their SATA drives .. we'll get you seagate Muhahaha we want our diagnostic tools because we're hardware monkies lol

so my advice is don't fight this too much , and RMA the drive back to the company if you still have warrenty power ...

they do have data recovery service , that may cost you more money , but you must decide what the data is worth to you , and maybe they will even get your data back for you if the drive was/is still under warrenty ,

always use your warrenty powers when you can.

shalom

Posted on Sep 11, 2008

zzptichka
  • 95 Answers

SOURCE: WD Passport Drive Lights Up But Compu Does Not Find the Drive

Does your drive make any unusual sounds like any of these: http://datacent.com/hard_drive_sounds.php ?
If yes then you got a problem - it's something mechanical with the heads.
If it sounds normal or doesn't spin up at all - try to connect it to another computer and if still no go - remove the internal drive from enclosure and connect directly to PC via SATA port.

Posted on Nov 11, 2008

bharrie
  • 158 Answers

SOURCE: WD Passport 250GB External cannot be recognized.

Go to BIOS (Press DEL or F2 to enter BIOS). Check if the Power state is in S1. Ensure that USB setting is in Hi-Speed.
Restart the computer and try using the device. this should fix. Let us know the result.
Thanx

Posted on Jan 16, 2009

  • 1 Answer

SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

I had a similar problem with my WD passport 320GB. When I connected it to my laptop it never showed up on My Computer even though the blue light on the hard drive came on.
Here is what I did:  Right click on "My Computer" and click on "Manage" and then "Disk Management",. you should see your WD hard drive listed. then click on "change driver letters and paths"  and change it from the listed to another drive. I changed mine from G to F drive and it worked for me.

Posted on Mar 08, 2009

  • 1 Answer

SOURCE: My I Mac doesn't recognize the WD 500GB external drive anymore

it must be initialised /mounted 1st for osx

Posted on Mar 08, 2009

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Startup repair


Please note all below options are at your own risk and only applies to ASUS Vivotab TF600T.

Option 1: From within Windows RT:
1. Select PC Settings .. General
2. Scroll down to options - a. Refresh your PC or b. Reinstall Windows (see NOTE below) c. Reset from recovery disk. (see Options 2 & 3 below).

Option 2: If you have a saved recovery disk on an usb pendrive:
1. Shutdown your tablet.
2. Connect the recovery disk to your usb port on the keyboard.
3. Keep the volume down button pressed and power up your tablet.
4. Release the volume down button when the ASUS logo appears.
5. Recovery software on disk will start the recovery process.
6. Follow the prompts and choose your language / keyboard options.
7. Select Troubleshoot .. Advanced Options ..a. Refresh your PC or b. Reinstall Windows
NOTE: Selecting (b) will reset your PC to factory settings (so save all your data) and you'll also have to install all updates again - DO THIS ONLY AS A LAST RESORT!!!

Option 3: If you don't have a saved recovery disk:
1. Refer to below link and download the file vivort.rar (over 3.6 GB). Also read all relevant comments on that forum before you begin.
http://forum.xda-developers.com/showthread.php?t=2165831
2. Insert a blank min. 8 GB usb disk in the PC you saved the file and open an elevated command prompt and enter 'diskpart' and then the below in this order:
a. list disk
b. select disk (no. of your usb drive only or wrong drive will get cleaned)
c. clean
d. create partition primary
e. select partition 1
f. active
g. format fs=fat32
h. assign
i. exit
3. Extract/Copy the files to the root of the USB drive, not in a folder.
4. Follow steps 1 to 7 in Option 2 above.

Hope this helps someone.

Mar 28, 2014 | ASUS VivoTab 32GB TF600T 10.1" Windows RT...

1 Answer

Hi , I just copied my hard drives to my new Passport Essentials SE using the WD Smartware software, I do not like I have to manually switch between my two internal hard drives to back up so I would like to...


As far as I remember WD just copies the software into the PassPort drives and you don't have to install anything you can just run the software from the drive. If that is still the case then first take a backup of that software (basically copy that software folder to some place in your internal drives) then format the drive (make sure you select NTFS as the file system for the drive when formatting).
Formatting will erase all the files in the drive so make sure you have backup of you personal files also.
Formatting also resets the drive back to factory setting (if you want the WD software back then just copy it from the backup to the PassPort drive).

Sep 06, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

WD Software will not load up, and Windows keeps giving me an I/O error. With the I/O error, I am not able to see or access any files that I have on my WD MyPassport 1TB, SN WXD0AA9W6561


Have you tried another USB port.Try not using a USB hub and plug it into a different port on your PC. Also try temporarily disabling your virus and anti-spyware program. My virus program Antivir always blocks my WD software. There may have been an update that now blocks it. Check all your cables and plugs on the WD drive and if still not working try starting your pc in safe mode and see if the WD drive is recognized. Hope this was some help, Thanks for using FixYa

May 11, 2011 | Western Digital My Passport Essential SE...

1 Answer

My computer has 2 drives (C and D). My WD Passport will recognize and backup the C drive, but it won't backup the D drive. It doesn't split the files into pictures/video/etc like it does with the C, and...


Well, you don't have to use WD's software...you can better backup software like Acronis..you can back any files you want, or, the whole computer with installed programs, operating system and all. Are you using WD software, or windows? You can just select the files you want to copy from the drive in Windows, and just copy them to the drive, you don't have to use WD software.

If this post has helped, please vote.

Jun 15, 2010 | Western Digital My Passport Essential...

1 Answer

I reformatted the wd my passport hd. now my computer won't recognize it. I need the installation softare


Here is the WD page, pick your Passport type, on the next page download the software you need:
Select the software to download: http://support.wdc.com/product/download.asp?level1=2&lang=en

If I could be of further assistance, let me know. If it answers your post, please be kind to rate it.

Joe

Mar 15, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

Getting an old Dell Dimension to recognize a WD Passport


In the end, I assigned a different drive letter to the device and it worked.

There's a lot of info out there on how to assign a letter. Here's one link:

http://lifehacker.com/software/windows/change-windows-drive-letters-167525.php

Feb 17, 2009 | Western Digital WD Passport 250GB Portable...

2 Answers

I don't know how to check the files on my WD passport. I'm looking just for pictures and itunes. Can you tell me how this is done?


you plug the drive into a usb port.... if it doesn't automatically pop up to allow you to access the drive... go to my computer (or computer on vista) and go in there... it should appear as another drive. double click and you are in the drive.

Robert

Jan 16, 2009 | Western Digital Passport WDXML800UE...

1 Answer

I can't use my external HD


Do you have any kind of security software/firewall installed? It will often block hard drives because it sees them as a security threat. Disable the firewall or security should do the trick.

Oct 19, 2008 | Electronics - Others

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