Question about Computers & Internet
I have recently bought the Samsung M3 Portable External Hard Drive 1TB. When I plug it into the USB port the message bubble shows up saying that it has installed successfully and is ready to use. However, it does not show up in 'My Computer' when I open it. After a bit of searching, I found it in 'Devices and Printers' (I am using Windows 7). It will not allow me to open the drive, all I can do is Eject, Create Shortcut, Troubleshoot or Properties. I have played around with it for ages and cannot find any volumes on it to put my movies, music etc onto. The guide is not helpful as all it says you need to do is just plug it in. Any help would be greatly appreciated,
If you can's see it in Explorer go to Disk Management, right click and select option to change drive letter and allocate a letter that is not already used by other drives. No need to delete or format it, unless you really want to do it. Once you have allocated a letter to this new drive, it should show in Explorer as Samsung + your chosen drive letter.
Posted on Oct 15, 2014
Even though the thread is very old, I will share this here for anyone else googling this problem. I have fixed my Samsung M3 Portable HDD this way in Windows 7:
NOTE: This method will wipe any data on the HDD, if you have valuable data on it, do not proceed to do this, only proceed if you do not care about loosing data and want your HDD to work again!
1. Opened ''disk management'' (used start search bar, typed in ''disk management'' and ''create and manage hard disk partitions'' option came up, clicked it.
2. Now, the hard drive was with no name, but I could see it's size and it said it was a healthy primary partition. I guess that means it works.
3. It had only two options when I right-clicked it, properties and delete. I chose delete.
4. It then proceeded to tell me the partition was created using a different OS than windows (that is why windows did not recognise it), I ignored the message and proceeded to delete the partition.
5. Once deleted, I selected the drive this time from the bottom part of disk management, right-clicked it and chose new simple partition (using memory at this point, wording may be slightly different).
6. From here it was mainly clicking next as all settings are good by default on Windows 7, once complete, the HDD was ready to use and I could access it.
Now this may not work for everyone, but I hope this will help some of you who have the same problem since I found nothing on google myself.
Posted on Jun 14, 2014
Try going Start -> Control Panel -> Administrative Tools -> Computer Management -> Storage -> Disk Management (This is for Windows 7, the process might be a little different for other Windows versions).
With any luck you will see your 1TB partition on here. You can then right click on it and select 'delete volume' if necessary, and then format it. Make sure you are formatting the correct partition.
The issue for me was that Windows did not recognise the partition on the external, and therefore was not displaying it because it assumed it was data from an unrecognised filesystem, and therefore didn't want to mess with it.
Posted on Feb 11, 2014
Hi, I have the same problem, did you find a solution? Many thanks
Posted on Feb 03, 2013
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Posted on Jan 02, 2017
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.
It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"
If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
Posted on Oct 02, 2009
Does you drive make any sounds like these? If yes you have a mechanical problem and you should get a specialist to work on it. If not - try to remove the drive from USB casing and connect it directly to your PC or put into another USB enclosure. This should help if the problem is with the enclosure itself and not with the drive.
Posted on Dec 30, 2008
Having looked at the review of this device, it doesn't sound good. There is a problem with these but if it shows up in explorer you can use it. The other problem is that it is not windows 7 recommended. Have you tried to use it with the firewire connection? You may have better luck, but Windows 7 has to have "Signed Drivers" for all hardware (they have to be vetted by Microsoft) Good luck.
Posted on Mar 20, 2012
Testimonial: "Well, You didn't exactly fix the problem, but you did confirm what i had suspected, I just needed to hear from somebody else. Especially someone who knows more about computers than i do. Thank you for your help. By the way Mr. Michael Green, so that i can figure out what to do with this external hard drive. What Type, Model & Make of computer to the best of your knowledge was my external hard drive Intended for? Sincerely Yours, Aaron J. Baker. "
SOURCE: I have a Iomega 500G
At the link below you will be directed to a tip i wrote on this exact issue. Click on the link below to navigate to page.
Please feel free to let me know if you need any further assistance.
Thank you for using Fixya!!
Posted on Feb 15, 2011
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