Question about iRiver H10 MP3 Player

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H10 System Files Missing

Sorry I know many similar questions have been posted but the solutions are just to... blah. So one day the player randomly stopped my music to give me a message saying "System files missing" (I wonder how that happened) So I did as it said and went to the website. I decided to use their customer help chat thing and installed the firmware updater. Now it said to connect the H10 to the computer in UMS mode which I did. Player says USB Connected yay. But the firmware updater shows no response whatsoever. I decide to check out My Computer. gasp Amazingly it didn't show up as a drive. My H10 shows that it's connected and my computer shows that it's connected too... but only as a mass storage device. After ripping my hair out, I need to find out how to install drivers or I don't know just help me please >

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Re: H10 System Files Missing

Sounds like a failing drive. From My Computer, right click on the drive and do a format before reinstalling the software on it. Choose full format, not quick. You WILL lose all your data that you had on it.

Posted on Aug 08, 2007

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I reformatted my iriver player, and now it shows system error. what should i do?

Sir/ madam
good day.
me i ask regarding my iriver H10
the problem is system files missing
how to restore the system files connect H10 to iriver plus?
thank u?

Feb 19, 2010 | iRiver H10 MP3 Player

1 Answer

It says files missing need h10 recovery tool


When the H10 comes up with the information "files missing", system files are missing on the player for proper functionality.
The recovery tool must be run to restore the player's functions.

When not having the tool available on disk it can be downloaded from
the iRiver site, starting here:
In the second column next to GO, enter the word recovery in the bar.

Click on the upgrader, to see how to perform the recovery for the MTP version of this type of player.
MTP version indicates that the firmware on the player is suited for transferring media using Windows Media Player 10 or 11.

The version depends also on the region, the player has been sold. More info for checking the MTP or MSC version, see:

Need more help ? Just post a comment.

Dec 16, 2009 | iRiver H10 MP3 Player

2 Answers

System files are missing.....

hi Mr/Mrs.
my h10 mp3 sned the message" file system missing" .please tell me how can solve it.thank for your answer.

Jun 16, 2009 | iRiver H10 MP3 Player

1 Answer

I need system files for my iRiver H10 20GB MP3 player

hard drive is probably bad -- common problem. cheapest solution is tobuy as-is h10 from ebay with a working hard drive (perhaps it has atouchpad problem), open the unit up and replace the drive.

See this forum for info on how to open the player with a torx tool and a plastic pry unit. forum

Planb - sell unit on ebay in as-is condition and use money toward a topnotch 20gb refurb unit for about $30-50 from sellers like metromania

Mar 03, 2009 | iRiver H10 MP3 Player

4 Answers

Iriver h 10 mp3

OK, one day i turned on mu iriver and it's say's "system file missing to restore the system files connect to H10 to iriver and i dont know how to connect it.The other proplem when playing the music it's like a scratch CD i dont know how to fix it.

Sep 25, 2008 | iRiver H10 MP3 Player

1 Answer

H10 6gb

iRiver H10 - Missing System Files
You must be connected to the internet for this to work: 1.Download the MTP Firm Updater Utility from iriver website - (Audio Jukebox --> H10) 2. Unzip file, run .exe file, go thorugh wizard (if you are not in mass storage mode, it will give you instructions on the wizard on how to change this) 3. Select Recovery 4. Finish going through wizard 5. disconnect iRiver from computer, and wait for it to update - your player should be good.
If the problem happens again, then uninstall Windows Media Player 11 from your computer and rollback to Windows Media Player 10 (you will NOT lose any songs by doing so).
Good luck!
-Tha Mp3 Doctor

Aug 26, 2008 | iRiver H10 MP3 Player

1 Answer

IRiver H10 - System files missing

please, my new iriver h10 is not open. it will say "System files missing"

Aug 03, 2008 | iRiver H10 MP3 Player

2 Answers

Iriver H10 saying system Files missing

Try doing a format via windows explorer. Right click on the drive and then format as fat32. Then unplug and open iriver plus. Reconnect. See if that works. Good luck!

Jun 29, 2007 | iRiver H10 MP3 Player

3 Answers

System files missing

Reacquire firmware from iRiver website

Nov 13, 2006 | iRiver H10 MP3 Player

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