Hello Sue, I've attempted to locate replacement parts for for Tefal Avante toaster, but there doesn't appear to be a broad source for these, which troubles me as I've got the same toaster and use it everyday.
I did locate the Tefal customer support/service contact that should be able to provide you with either a local authorized service location or provide you with the replacement parts you need to get it working again.
You can call Tefal directly at 1--800-395-8325 from 8:00 AM to 5:00 PM Monday thru Friday, EST
Here's a link to the contact page, in case you prefer to send an email instead.
http://www.tefal.com/Consumer+service/Contact+Us/Contact+international/United+States.htm
With luck, Tefal will be able to assist you in getting your toaster working like new soon.
I hope you find this Very Helpful and best regards!
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