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It sounds like it may be out of adjustment. Before taking it back, I’d try readjusting before taking it back. You have to learn your equipment before giving up. Very finicky.
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If your Cricut machine is not cutting all the way through your material, or is only scoring the material, choose a machine below for specific troubleshooting tips. Fortunately this issue can usually be resolved with basic troubleshooting.
Remove the blade housing, then remove the blade and ensure that there are not any bits of paper stuck to the blade or lodged inside the blade housing. Ensure that you replace the blade housing correctly into the machine. Once clean, test your cuts again. If the blade and housing are already free from debris, or cleaning it did not help, proceed to 3.
Try an arm buoyancy test: gently press down on the black arms that surround the blade housing and then release them. Do they bounce right back up, or do they stick or rub in any way? If they stick or rub, please contact Customer Care through one of the options below for further assistance. If they bounce right back up when released, proceed to 4.
Increase the machine pressure settings and try your cuts again. If this does not change the cut result, proceed to 5.
Increase blade depth by turning the dial at the top of the blade housing. If this does not change the cut result, proceed to 6.
Perform a Hard Reset on the machine. If this does not help, proceed to 7.
If the machine is still not cutting through materials, or is only scoring the paper, please contact Customer Care through one of the options below for further assistance.
Retry your cuts with a new blade housing. If the issue persists, proceed to 8.
Attempt a Format and Restore on the machine through Cricut Sync. Please note that this step should only be taken if all other steps have failed to resolve the issue.
If this does not resolve the issue, please contact Customer Care through one of the options below for assistance.
Adjust/increase the Multi-Cut setting in the Cricut Craft Room cut preview screen and retry your cuts. If this does not change the cut result, proceed to 6.
If the machine is still only scoring or not cutting through the material, please contact Customer Care through one of the options below for assistance.
First make sure the blade is in tight, if it's even a little off it won't cut right. When I have the no cutting on 6 and 6 I do a double or triple cut to make sure it goes through all the way. It just seems some paper is tougher.
After having the Cricut for many years, I finally figured out how to cut the intricate cuts. Use multi cut 2, speed on med (3) and pressure on 4. I also keep my blade at 4. It takes a lot longer to cut but it cuts out good!
Yes, there are three rollers that one adjusts your size of the image you are cutting that is on the right hand side of the machine. The other two are on the left side of the machine. The top one is your speed control and the bottom is your pressure. I would move it up to medium when cutting with cardstock or even up to high if it is thick cardstock. Hope this helps, any further questions feel free to ask me.
I was reading lots of forums and tech support pages on how to get my Cricut back online. I went to the store and got the Deep Cutting Blade & Housing and I got two replacement blades for the original housing that came with the Cricut. I also bought a pack of new mats. I replaced the original blade with a new one, used a new mat, and tweaked the depth and speed of my cuts and my little Cricut is whirling again!
My wife's Cricut recently developed the same problem. I work on computers and mechanical stuff, and figured it couldn't hurt to open the machine for a look. What was happening was that the solenoid (like an electromagnet) that pulls the blade down into the paper has stopped working. I don't know if the solenoid itself has gone bad, or if one of the two wires leading to it has fatigued and broken. Whatever the case, my wife called ProvoCraft, and the rep told her it wasn't repairable and she'd have to buy a new one. Personally, I'd like to try and fix it first...
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