Question about HP OfficeJet 7410 All-In-One InkJet Printer

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RE 7410 COLOR cartridge problem

Responded twice that your HP cleaning solution did not work. Any new possibilites??

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Its a broken spring clip on the side of the ink cartridge.
fixes are here;
http://www.fixyourownprinter.com/forums/inkjet/46650#83
and here;
http://www.fixyourownprinter.com/forums/inkjet/50913#243

hp is supposed to give you a brand new printer for free.

Posted on Aug 31, 2009

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Hp 7410: Error msg: Remove and check color cartridge. Is this a deathnell for this machine? I cannot seem to get past it even after removing and replacing.


There are several possible issues causing the problem. The color cartridge could be faulty. The contacts on the cartridge and the associated contacts inside the printer may be dirty. Finally, the cartridge chute may be damaged or printer may need service.

You can try a new HP cartridge. Next try cleaning the contacts with distilled (or bottled water) and Q-tips or lint free cloth. With the printer on, open the lid and remove the cartridges when they stop moving. Disconnect the power cord from the printer to stop the machine in the open state. Clean the cartridge contacts and the matching contacts in the machine. Dry the contacts with a new Q-tip or wait 10 minutes before replacing the cartridges. See http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=391194 for pictures. Then close the cover and reconnect power cord. You can repeat the cleaning step if it doesn't solve the problem.

If this doesn't work, look at the cartridge chute area to see if the spring is dislodged or the tab is broken. Again see the link above. In that case, the unit needs service. If it is under warranty, contact HP. Otherwise, decide if it is worth the repair cost.

I hope this helps.

Cindy Wells

Aug 17, 2012 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Refuses to accept color cartridge


try cleaning the contacts of your cartridges and the contacts of cartridge carrier with a wet towel if that does n't work replace color cartridge 

Apr 30, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Insert HP color inkjet print cartridge 99 into HP OfficeJet 7410 I am replacing the HP 97 color print cartridge with th 99 print cartridge (both are color). The 99 will not go in all the way. I notice the...


The HP 99 cartridge is used if you would like to print photos. The HP 99 replaces the HP 96 (black) cartridge in your printer. The HP 99 cartridge has black, photo magenta, and photo cyan inks in it. When you pair this with the cyan, magenta, and yellow in your HP 97 (color) cartridge you have the full set of photo colors represented.

Jan 13, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

My hp 7410 printer says ''remove and check cartridge on right'' I did this several times and even bought a new one'' I does not work. I tried cleaning it, it does not work. I have always used HP cartridges...


My hp 7410 printer says ''remove and check cartridge on right'' I did this several times and even bought a new one'' I does not work. I tried cleaning it, it does not work. I have always used HP cartridges for the printer which is over a year old. How can I fix this problem?

Jul 11, 2009 | HP Printers & Copiers

1 Answer

My HP Officejet 7410 xi is showing an error message that states "Remove and check color cartridge". I have tried replacing the old cartridge with two separate new ones and I still get the error message.


Apparently, there is a known problem with this printer series (7310 / 7410). When you replace the cartridge, there is a metal wire that keeps the cartridge in place. This wire comes away from the wall as you slide the cartridge in and makes a hole in the ribbon cable.

Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.

Jun 15, 2009 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Printer does not recognize color cartridge for my HP OfficeJet 7410


Are you sure it's a genuine HP cartridge? Sometimes remanufactured cartridges aren't recognized by the printers. HP and others make them so that they have a chip inside that ensures only new genuine cartridges can be used. Try a new HP and see if that solves the problem. If you've already tried that one, then make sure the contacts in the printer are clean. If you still have a problem, then I'd say try a new printer!

Oct 19, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Repeated error message


Very Simple, Probably...

Just remove the cartridge and see if the metal spring clip has broken away from the right wall. If it has, inspect the gold colored circuit board at the back of the cartridge bay...there is probably a hole or dent where the clip slammed into it.

If you have these symptoms, go to HP, and go to the chat support window, describe your problem, and they will send you a replacement printer.

It's exactly what I did.

Jan 16, 2008 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Printer not printing


if you purchased generic replacement cartridges,you may have gotton bad cartridge(this happens alot),if not you're print head may be clogged,if that's the case you will need to bring it to a repair shop to be cleaned,very messy you would not want to try to clean

Sep 16, 2007 | HP OfficeJet 7410 All-In-One InkJet...

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