Question about Canon imageCLASS MF5550 All-In-One Laser Printer

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Supply Rec. Paper tray will not clear even with a whole ****

I placed a whole **** of paper in the paper tray and it still will not clear the error message. What can i do to fix it.

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Ok try this - switch the machine off at the mains, empty the paper tray. Push the paper tray back in and switch on the machine with no paper in it. When it's finished warming up it should tell you the tray is empty. Then put paper in. This will usually clear it.

Posted on Jan 24, 2009

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Open up the top of the machine, as if you were going to change the toner cartridge. Pull out the cartridge carefully to mae sure that there is not a piece of paper jameed underneath. Replace the catridge and close the top of the machine. when you close the top 'door' the machine will make a noise as if it is resetting itself - the 'jam' display may or may not clear at this point. Next, pull out the paper tray. You will need to stoop down to look into the gap where the tray normally sits. If there is a piece of paper jammed at the back this will need to be carefully removed. If you pull it out make sure there a re no fragments left int he machine - you can check this by oepning out the piece of paper removed and see if there are any pieces missing.
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