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Cannot connect ot xbox live my ip address test fails

Im am trying to connect to xbox live from a verison braodband access modem that i plug into the usb port into my computer and i plug my ethernet cord into my computer and the ip address test always fails

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If you dont have a router, you can either have the xbox or the pc conneted to the internet, not both. you have to have an eithernet cord or a usb 2.0 high speed usb chord that goes directly from the xbox to the modem. you cannot go from the modem to the computer then to the xbox.

Posted on Jan 24, 2009

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Cant connect to xbox live.. I have my Motorola surfboard SB 5102 modem connected to the zyxel 660 router which is connected to the xbox. It says IP address not found" and sometimes, it passes the network...


Sorry if this sounds stupid.
It sounds to me like you are using your own dongle for the xbox connection yes??

Unfortunatly you have to buy one of the xbox 360 wireless adapters ..( £40.00 last time i got one)

Also have you tried setting up your connection in the menu screen

I cant guide you thru cos im slackin off work exp at BAE lool ^_-

Jul 06, 2009 | Zyxel Computers & Internet

2 Answers

Failed Ip adress for xbox live


First i want to know how is your xbox 360 connected to the internet? For example ( Modem Connection?, Router Connection?, Or Wireless Connection?

Here are some steps that you need to try:

1. Turn off your cosole wait for 20 seconds and then turn it back on, then test your xbox live connection

2. Go to your network settings

3. Select restore to factory defaults and test your xbox live connection

Apr 03, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox live ip address test fails


If you are using Windows XP or below, press START, click RUN and type "cmd". If you are using Windows Vista, press START, click the search bar and type "cmd". The command prompt should appear.
Type: ipconfig /all
Search the list for your network adaptor and make a note of the MAC address. 
Turn on your Xbox 360 and go to network settings. Select manual settings and enter the MAC address under the Alternative MAC address option. Retest the connection. If your computer is connected to the internet, your Xbox 360 will be too,

Jan 24, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox live doesnt work


the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me man 

Jan 03, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

1 Answer

My adapter is Wired but my IP address Fails :(


I am not sure how to fix it through multi-wired interned but the best way to get connected to the Xbox Live is to give it a direct access to the internet.

Try to look into your manual you got with your Xbox and find how to connect it through other means than direct access.

In the meantime, before you find a way - your best bet is to just take your internet cable that is connected directly to the modem and connect it to the Xbox.

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I think you need to ring your internet provider and they will enable xbox live from their side. Its fairly simple and they will know what your talking about.

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You shouldnt have an amp, when you do this. Also, you arent supposed to plug the modem directly into the console. It is supposed to be plugged into a router, which is pluged into a computer. That was, you can configure it.

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try resetting your router & modem.unplug modem,unplug router....plug up your modem wait 4 all the little lights 2 light up & then plug up your router.if that doesn't work i don't know ;)

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force the gateway on the xbox configuration... retrieve gate from command prompt of your pc depending on the os.

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force the gateway on the xbox configuration... retrieve gate from command prompt of your pc depending on the os.

Jan 28, 2008 | Siemens SpeedStream Modem (4100) (SS4100)

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