* * * WINDOWS 7 DRIVER ISSUE FOR DELL PHOTO PRINTER AIO 964 SOLVED !!! * * *
After doing a Google Search for a work-around solution to this issue, I finally discovered a successful method of allowing the Dell Photo Printer All-In-One 964 to work with the Windows 7 Operating System. I am also quite certain that this solution will work with the Vista Operating System as well. The full thread of the solution can be found here:
Below, I will detail the steps necessary to accomplish this fix and get the Dell AIO 964 printer working correctly with Windows 7:1)
Perform a manual uninstall
of all of the old printer drivers that are installed in the system by going to Start > Devices And Printers,
right-clicking on the Dell AIO 964 icon, and clicking on Remove This Device
Unplug the USB cable from the computer.3)
Download the ZIP Archive
from the Dell Support website here:
Extract all the files from R166225.ZIP
into a separate folder by themselves. Remember to write down the location of this folder and these files for later use. For example, you could create a new folder named "DELL964" and extract the files there.5)
Navigate to the directory you extracted the files to, locate SETUP.EXE
, and run it. This will run the Dell Clean-Up Utility
, which effectively removes any old printer drivers or files from your system. (You might need to navigate to a sub-folder named "CleanUp_Utility" under the folder that you just created in order to run SETUP.EXE
. This is where the executable file was located on my system at this point.)
Reboot the computer when prompted by the Dell Clean-Up Utility.7)
After the computer reboots and Windows 7 starts back up, log back in.8)
Download the self-extracting file R146813.EXE here:
Navigate to the file R146813.EXE, right-click the filename
, click Properties,
click the Compatibility Tab
, and check off the following check boxes: Run this program in compatibility mode for: (then select Windows Vista Service Pack 2), and Run this program as an administrator.
10) Right-click SETUP.EXE
, click Run as Adminstrator
, and run SETUP.EXE
. You might be able to get away with just running the executable without this step, but I included it for redundancy and for safety's sake.11)
Re-connect the USB cable to your computer when prompted by the Setup Utility.
A small warning: when I did this step, Windows detected my printer and installed its own native drivers
for the printer, and a dialog box popped up attempting to print an alignment page. I ignored this dialog box entirely. If this happens, you will be prompted by the Setup Utility
to update the driver
, which is what you want to do. Continue to run the Setup Utility
Reboot the computer once again.
After starting up Windows 7 and logging in, go to Start > Devices and Printers,
and left-click the icon for the printer twice.
Click Customize your Printer,
then the Ports Tab
. Check off "Enable bidrectional support."
Verify that the printer is communicating with the operating system by printing a test page. This can be accomplished by returning to Customize your Printer
and click Print Test Page.
If at this point your printer refuses to print and you are still getting the error that it cannot communicate with the computer, reboot, restart Windows 7, login, and repeat Step 14.