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I have new Dell computer with Vista, and dell aio 964 printer/scanner. Printer works fine but scanner says "communication no available DELL AOI Vist 64-bit

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Check the link below and if I have the correct model printer shown.If so , then Dell has not yet written a VISTA 64 bit driver for this model printer.  You may contact them,of course,  and see if their is a work around like 32 bit emulation. 

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_PHT_964&os=WW1&osl=en&catid=&impid=

Posted on Jan 24, 2009

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Trying to print to a dell photo aio printer 964 from my laptop and it keeps telling me "communication not available; the printer cannot communicate with the computer; please turn on enable...


Bidirectional Printing - A means of printing by a computer printer which prints one line from left to right, then the following line from right to left. Such printing is faster than printing in one direction only, as there is no need to wait for the carriage or other imaging mechanism to return to the left margin before starting a line.
how to enable bi-directional printing.here's how:
  1. -click on start
  2. -click on printers and faxes (control panel->printers and faxes)
  3. -right-click on Dell Photo All in One Printer 964 All-In-One icon
  4. - click on properties
  5. -click on ports tab
  6. -down at the bottom there's a small box before bi-directional support
  7. -tick the box to enable it then click apply,ok
  8. -try printing again

note: in vista , printers and faxes is printers.in win 7 ,it's devices and printers.
and properties in win 7 is printer properties


Jun 05, 2011 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Updated to Windows Vista and now the Dell 922 AIO scanner won't work


I assume the old computer was not Vista
This site has the vista 32bit driver
for Dell 922 AIO http://www.techspot.com/drivers/driver/file/information/8761/

Nov 21, 2007 | Dell 922 All-In-One InkJet Printer

1 Answer

Scanner will not scan to computer - need software


You can download the driver from Dell's website.

Jan 04, 2010 | Dell 922 All-In-One InkJet Printer

1 Answer

Is there a fix for the compatiblity issue of the Dell AIO 964 and Dell Studio (64 bit) laptop?


From the manufacturer's web-site:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=2684&l=en&s=pub&os=WW1&osl=en&catid=&impid=&SystemID=PRN_ALL_A960

(for the 'AIO 960', not your 'AIO 964' model), there currently is no "64-bit" drivers. Will the 32-bit driver work?????

I could not find ANY information about the '964' printer.

Jan 02, 2010 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Printer DeLL AIO 922 is not accepted by Acer with vista premium


You will have to uninstall all the old drivers first as the pc will use those first then re install new driveres from dell

Sep 06, 2009 | Dell 922 All-In-One InkJet Printer

2 Answers

I have a Dell 964 AIO Printer that has worked just fine on my home network using Windows XP. I recently added a Dell Computer Desktop utilizing Windows Vista and cannot get the printer to communicate.


* * * WINDOWS 7 DRIVER ISSUE FOR DELL PHOTO PRINTER AIO 964 SOLVED !!! * * *

After doing a Google Search for a work-around solution to this issue, I finally discovered a successful method of allowing the Dell Photo Printer All-In-One 964 to work with the Windows 7 Operating System. I am also quite certain that this solution will work with the Vista Operating System as well. The full thread of the solution can be found here:

http://en.community.dell.com/forums/t/19274021.aspx


Below, I will detail the steps necessary to accomplish this fix and get the Dell AIO 964 printer working correctly with Windows 7:

1) Perform a manual uninstall of all of the old printer drivers that are installed in the system by going to Start > Devices And Printers, right-clicking on the Dell AIO 964 icon, and clicking on Remove This Device.

2) Unplug the USB cable from the computer.

3) Download the ZIP Archive file R166225.ZIP from the Dell Support website here:

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R166225&formatcnt=2&libid=0&typeid=-1&dateid=-1&formatid=-1&fileid=224455

4)
Extract all the files from R166225.ZIP into a separate folder by themselves. Remember to write down the location of this folder and these files for later use. For example, you could create a new folder named "DELL964" and extract the files there.

5) Navigate to the directory you extracted the files to, locate SETUP.EXE, and run it. This will run the Dell Clean-Up Utility, which effectively removes any old printer drivers or files from your system. (You might need to navigate to a sub-folder named "CleanUp_Utility" under the folder that you just created in order to run SETUP.EXE. This is where the executable file was located on my system at this point.)

6) Reboot the computer when prompted by the Dell Clean-Up Utility.

7) After the computer reboots and Windows 7 starts back up, log back in.

8) Download the self-extracting file R146813.EXE here:

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R146813&formatcnt=1&libid=0&fileid=195111

9)
Navigate to the file R146813.EXE, right-click the filename, click Properties, click the Compatibility Tab, and check off the following check boxes: Run this program in compatibility mode for: (then select Windows Vista Service Pack 2), and Run this program as an administrator.

10)
Right-click SETUP.EXE, click Run as Adminstrator, and run SETUP.EXE. You might be able to get away with just running the executable without this step, but I included it for redundancy and for safety's sake.

11) Re-connect the USB cable to your computer when prompted by the Setup Utility. A small warning: when I did this step, Windows detected my printer and installed its own native drivers for the printer, and a dialog box popped up attempting to print an alignment page. I ignored this dialog box entirely. If this happens, you will be prompted by the Setup Utility to update the driver, which is what you want to do. Continue to run the Setup Utility as normal.

12) Reboot the computer once again.

13)
After starting up Windows 7 and logging in, go to Start > Devices and Printers, and left-click the icon for the printer twice. Click Customize your Printer, then the Ports Tab. Check off "Enable bidrectional support."

14)
Verify that the printer is communicating with the operating system by printing a test page. This can be accomplished by returning to Customize your Printer and click Print Test Page.

15)
If at this point your printer refuses to print and you are still getting the error that it cannot communicate with the computer, reboot, restart Windows 7, login, and repeat Step 14.


Mar 09, 2009 | Dell 964 All-In-One InkJet Printer

1 Answer

I am trying to scan photos onto the computer


Try using the Dell all-in-one center instead of straight from the printer.

Start->All Programs->Dell Printers->Dell Photo AIO Printer 964->Dell all-in-one center

Mar 07, 2009 | Dell Photo 964 All-In-One InkJet Printer

5 Answers

Dell 964 scanner


First do your scan on Dell 964 scanner &printer. Scan to clipborad. You hear it scan but nothing happens on your computer. Go to control panel - scanners and cameras - scan profiles - find the document you have scanned, select it and click edit - click preview - in the left corner you will see in blue "How to scan a picture" click that, it will lead you to Windows Photo Gallery - there click on file and import from scanner of camera - it will scan there and your scanned pics will be in your picture folder :) Took me a while to figure it out :)
You can avoid all this and go directly to Windows Photo Gallery :)

May 26, 2008 | Dell Photo 964 All-In-One InkJet Printer

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