Question about Dell 966 All-In-One InkJet Printer

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My AO 966 printer has stopped working for the third time.

I updated my computer last year and it only comes with Vista and Microsoft has not even began to get the bugs out of it. I recieved a messag that Microsoft had made a update that had stopped the 966 from working.
I am trying to get a answer to the fix now. In the mean time I have hooked my Hp C4180 back up.

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Stick with the HP or go back to XP if you can. Vista is buggy. You might try to reinstall the printer driver if not already done.

Posted on Mar 10, 2009

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PDF]Dell Photo All-in-One 966

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We have a Dell Photo 966 and are not able top


Did you do an in place upgrade or a custom install of Win7? What is your printer status in the printer and faxes window? If you see an exclamation point, it may be that you need to install an updated driver. Often you can let the Windows troubleshoot device fix the issue successfully. In that same printer and faxes window, check if you have files in the print spooler. You may need to clear the old queued files.

If you can't delete them directly the spooler window, you may need to stop the spooler and restart it. In XP, this was easy in the command prompt window (Command run works but you do one line each time. In Vista and probably in Win7 you'll have to do this as administrator. Assuming the spooler commands haven't changed, type "net stop spooler" (enter) then "net start spooler" (enter) without the quotes. (I know this worked in 2K and XP; I've never checked it in Vista or Win7.)

In addition, many USB printers need to have the USB cable removed from both the printer and the computer when you turn off and unplug the printer to reset the printer.

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Hello fosstone
Are you running windows Vista? Was the printer working at one time? If using Vista try this. Open Control panel, open system. Click on hardware tab, click device manager button. Scroll down till you see the yellow ! point. Right click on it once & choose update driver (a left click). A pop-up window will open. Choose No not at this time, click next. Click Install from a list or specific location. Click the Browse button. Scroll to your C:\ drive & click on it. Scroll down to the folder Window\system32 & click on it once. Click OK. With any luck windows Vista will re-find your USB & your printer.
Lastly, Microsoft may have created a fix in Vista update (KB940199). So run Windows Update just to be sure.
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Have a good day.
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