Question about Philips GoGear HDD6330 MP3 Player

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What's happened? all of a sudden my computer will not recognise my gogear, I have tried reloading the software but this does not seem to help. Help!!! the gogear needs the repair programme, but will not recognise it is connected

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Re: what's happened?

Seems to me after having the same problem and getting no satisfaction out of philips that this thing is a piece of crap! After searching there is a TON of people that are having the same problem. Philips is no help at all! Anyone out there that has solved this problem please email me!

Posted on Jul 25, 2007

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My computer is not recognizing the philips Go Gear MP3 Player.

Hi go to the philips web site, download required software

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Lost software for my Phillips GoGear enter country/language entry model number click on model # click on software & drivers
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Gogear 8gb

The HDD1830 is not Mac compatible. The database file has probably been deleted or corrupted. The player doesn't scan the hard disk on start-up, it only read the database file. Anything it doesn't read from the database file is ignored.

You will need to restore the player with the Philips Device Manager, and re-load your tracks.

Jun 20, 2008 | Philips GoGear HDD1830 MP3 Player

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My philips gogear wont turn on

Disconnect the GoGear from the computer
Reset it first (pinhole in back - safety pins work best), even if nothing happens - just to be on the safe side
Nothing will happen still, but we are OK
Make sure the power is off, and hold in the volume + button, reconnect the GoGear to the computer while holding in the volume + button, and continue holding volume + until a window pops us saying Found New Hardware Wizard
Go through the Found New Hardware Wizard, and the GoGear should be working again - the player will be revived

Write me back if this fails to resolve the problem.

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Jun 17, 2008 | Philips GoGear HDD6330 MP3 Player

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Player not reading music.

This problem is usually due to using Windows Explorer or My Computer to transfer files. Although you can use the player as a removable drive, it will not recognise any music tracks transfered in this way. The HDD060 & 070 series have a database of tracks which is read by the player on startup. The player does not scan the drive.

To transfer tracks you need to use the Musicmatch Jukebox software on the product CD. Musicmatch updates the database when transfering music tracks.

This software is not compatible with Windows Vista, or Windows Media Player 11. If you have Media Player 11 you will need to uninstall version 11 to roll back to version 10.

If you are already using Jukebox, the problem may be the way the software is recognising the player. The HDD060 & 070 series show up both as "Removable Drive n:" (Where n can be any drive letter) and "GoGear".

If Musicmatch Jukebox is recognising the player as "Removable Drive n:" then go into the Musicmatch Options, and look for the Devices option or tab. Click the drop down menu next to the "Removable Drive n:" entry and select "GoGear".

The tracks you have already tried to transfer are actually on the player, so you will need to run the Philips Device Manager form the product CD and Restore the player, to free up this space.

Apr 11, 2008 | Philips GoGear HDD075/17 MP3 Player

5 Answers

Phillips gogear need driver need driver for the mp3 player, it completely stopped working and the philips device manager tries to repair it, but is un successful

To reload drivers:
WARNING: this process will erase all songs off the GoGear.
Disconnect the GoGear from computer.
Turn the GoGear off.
Hold in the volume + button.
Reconnect the GoGear while holding in the volume + button.
Continue holding the volume + button.
After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now).
Good To Go (Gear)!
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Apr 05, 2008 | Philips GoGear SA261 MP3 Player

1 Answer


Install and run the Device Manager software from the product CD.

Use the Restore option to format the device and reload the firmware.

This should fix the "Connect to PC" problem.

To download tracks you need to use the Music Match software on the product CD.

Make sure that the software recognises the player as "GoGear" and not "Removable Drive E:" etc

If the software shows the device as removable drive then go into the Music Match options menu and click the drop down menu, select GoGear and click apply.

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My Phillips GoGear 30GB wont turn on

omg mine did the same thing. such a rip off :(

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1 Answer

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Hi. My Inovix mp3/4 player suffered a similar fate when it crashed during a Firmware reload. The player went completely dead and wasn't even recognised by the computer when plugged into the USB port. I basically kept on trying - a couple of times whenever I used the computer - using different ports. 2 days later - 'ding-dong' - Windows XP suddenly recognised something was in the port, and I tentatively attempted a Firmware reload. Success! (Don't ask me to explain it tho'...)

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