Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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Broken pins What exactly happens when one of the pins holding the gear on the icemaker is broken. I have a new Whirlpool with one pin broken, it will make ice in the test mode but not eject it. Could this possibly be the cause? It also will not fill when in normal operation.

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  • Anonymous Jan 26, 2009

    Ice is made and dispensed into ice bin. Unable to dispense ice through

    trap door also water dispenser does not operate.

    Model 6GCSTHGXK500



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Please provide the specific model number of your refrigerator so more detail information can be provided. You description doesn't quite make sense.

Posted on Jan 24, 2009


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Posted on Jan 02, 2017


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First you have to remove the icemaker. The is one 1/4in screw holing the in on the bottom back right corner. Once that is removed you can remove the plastic shield that it was screwed into by pulling up and back on it. After that the icemaker can be pulled straight out towards you. (it might take a little force and wiggling of the ice maker to do so) Unplug the icemaker by inserting a small flat screw driver under the tab at the harness.
On the right of the icemaker is a white square cap. Remove it to expose a big gear. Check the pins in the middle to make sure they aren't broken.
If the pins check ok then the problem is either the motor or thermostat. To replace the motor the whole part in the picture above (the Module) needs replacing (Part#W10122536) To replace it remove the three screws in the top two and bottom right corners, pull off the module and replace it with the new one.
To replace the thermostat (part#627985) remove the module and set it aside. Under where the module sat you will find two screws. Remove them and pull out on the black plastic casing. (Be careful because the the ice arm and stripper will fall off when you do this. In the bottom middle of the opposite side is the thermostat. Pry it out and place the new one in. You'll need some stuff called alumilastic. (Part#4317852) Put a dap on the new thermostat and put it all back together.

After It all back together and in its place it may take a couple of hours for it to make the first batch of ice. Good Luck and let me know if you need any clarification.

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Whirlpool pin retainer is broken on ice dispenser

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We had a similar problem and there was a broken/stripped gear in the icemaker. A&E replaced it to the tune of $150 or so. I don't recall exactly but I recall my husband thinking he could replace the entire icemaker for the price we paid to repair it. The gear make the ice tray flip out the ice once frozen. Good luck, hope that helps a little.

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the icemaker will run at 120v ac +- 10% so 108 v is within range altho marginally. since you have the icemaker removed. remove the front cover and check to see if the drive gear is broken or if the 2 center pins that hold the gear in place are twisted or broken. this is most likely the problem. the motor module can be replace very easily part # is 8201515

the normal home position for this icemaker is at the 2:00 position facing the front of the icemaker. if it is any other position the motor module is almost always the culprit..

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Ill be gald to help you here....The people who answer the phones must be worthless, anyway the part number is 8201756 (ice door kit) it will probably have to be specially ordered, i have installed several and there not exactly easy but it can be done with some patience. Pass this along to your repair guy as he is not giving people correct advice.

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