Question about Polycom SOUNDSTATION2 AVAYA 2490 CONFERENCE PHONE EXPANDABLE (230516375001)

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LCD Display keeps flashing "INITIALIZING"

LCD Display on our new Polycom SOUNDSTATION2 AVAYA 2490 CONFERENCE PHONE keeps flashing "INITIALIZING" it never goes to "READY". What can i do to get this fixed?

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Re: LCD Display keeps flashing "INITIALIZING"

Verify that it is properly connected. The first time I installed this device I connected the wall jack line cord to the port on the interface device that had a phone symbol. I assumed that was for the phone line. Actually it is if you want to connect a standard phone device in tandem to the polycom. The wall jack line cord must be connected to the interface device in the port that has a network looking symbol. It is located on the other side of the device next to the a/c power cord.

Posted on Mar 27, 2012

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Re: LCD Display keeps flashing "INITIALIZING"

It needs to be plugged into a properly configured Avaya Definity digital port / wall jack. (NOT a regular telephone line as this can damage the polycom!!!) Does another Avaya digital phone work in that jack? If it does then call polycom for a RMA and eturn the phone under warrenty. If another Avaya digital phone does also does not work you need to check the PBX configuration or there is a wiring error at the jack or the PBX.

Posted on Jul 14, 2007

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