Question about Polycom SOUNDSTATION2 AVAYA 2490 CONFERENCE PHONE EXPANDABLE (230516375001)

2 Answers

LCD Display keeps flashing "INITIALIZING"

LCD Display on our new Polycom SOUNDSTATION2 AVAYA 2490 CONFERENCE PHONE keeps flashing "INITIALIZING" it never goes to "READY". What can i do to get this fixed?

Posted by Anonymous on

  • Anonymous Mar 13, 2014

    avaya 2490 calls keep ending

×

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Verify that it is properly connected. The first time I installed this device I connected the wall jack line cord to the port on the interface device that had a phone symbol. I assumed that was for the phone line. Actually it is if you want to connect a standard phone device in tandem to the polycom. The wall jack line cord must be connected to the interface device in the port that has a network looking symbol. It is located on the other side of the device next to the a/c power cord.

Posted on Mar 27, 2012

Ad
  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 48 Answers

It needs to be plugged into a properly configured Avaya Definity digital port / wall jack. (NOT a regular telephone line as this can damage the polycom!!!) Does another Avaya digital phone work in that jack? If it does then call polycom for a RMA and eturn the phone under warrenty. If another Avaya digital phone does also does not work you need to check the PBX configuration or there is a wiring error at the jack or the PBX.

Posted on Jul 14, 2007

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The instruction manual has been misplaced and I am trying to set up a conference with dial in people


here is the companies direct link to the user manual:
if you have the SoundStation 2 with a display here is the link:

http://support.polycom.com/global/documents/support/user/products/voice/soundstation2_with_display_user_guide.pdf

Without display

http://support.polycom.com/global/documents/support/user/products/voice/soundstation2_without_display_user_guide.pdf

Aug 16, 2011 | Polycom SoundStation2 Audio Conference

1 Answer

Can anyone tell me how to place a conference call using the Polycom SoundStation2 when both calls are incoming? I am able to place an incoming call on hold and dial another number and conference them...


No it can't. One call at least must be dialed out to. Try using a conference bridge service if you want to have multiple parties call in to you. Then you and all guests only need to call bridge number which is usually toll free.

Feb 21, 2011 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

1 Answer

SoundStation2 quit. seems like no power but when


Returned to repair depot for over the counter exchange. Paid 300.00+ for the service.

Dec 07, 2009 | Polycom SOUNDSTATION2 AVAYA 2490...

1 Answer

How do I connect 3 phone calls on a Polycom Soundstation 2. There doesnt seem to be a hold button


It depends on what system it is installed on.

NUT, generally, with the first caller on, press flash you will get intercom tone again, dial 9 and connect to the next party. Once connected, press flash again and you should be connected to the original party.

Oct 23, 2009 | Polycom SoundStation2 Audio Conference

1 Answer

We have a Avaya soundstation2 2490. We had to buy a new interface module and now we can't dial out. We can recieve calls.


have you verified the proper COR has been assigned to the station?

call you dial intra office extensions?

what is happening when you dial?

Jun 11, 2009 | Polycom SOUNDSTATION2 AVAYA 2490...

1 Answer

Soundstation2 direct connect ex for nortel


try repalcing the adapter if u have another one.this should solve the problem.if it doesnt , the main board needs repair!!

Jan 15, 2009 | Polycom SOUNDSTATION2 AVAYA 2490...

1 Answer

We cannot make an indirect call using polycon soundstation2


it appears u have connected it to the epabx extension. when u try nos first & then press call, the unit dials the nos so fast that it does not understand ur access number (0 or 9) for dialling out.for this u need to give a pause between the access number ( 0 or 9 to get the dial tone for diallin an external no)this is available on the keypad as pause / redial & then out the number & press call.the prob should get fixed!

Sep 23, 2008 | Polycom SOUNDSTATION2 AVAYA 2490...

5 Answers

Conference call with a Polycom SoundStation EX


The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Oct 22, 2007 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

Not finding what you are looking for?
Lands Phones Logo

Related Topics:

1,654 people viewed this question

Ask a Question

Usually answered in minutes!

Top Polycom Lands Phones Experts

David Burbee
David Burbee

Level 3 Expert

1871 Answers

TEKUSER
TEKUSER

Level 2 Expert

86 Answers

pankaj rautela
pankaj rautela

Level 3 Expert

1252 Answers

Are you a Polycom Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...