Question about HP Officejet Pro L7680 All-In-One Printer

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I get the error message: "The following printhead(s) has a problem; yellow/black"

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  • Anonymous Feb 04, 2009

    what are print heads?
    My black ink was empty when this message started yesterday.
    It said all printheads have a problem although there is ink in the magenta/cyan and yellow
    I have replaced the black and the message continues

  • Kevin Shafer
    Kevin Shafer May 11, 2010

    You need to change the printheads.

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  • HP Master
  • 419 Answers

Antiochpc may be correct but something worth trying first.

Open the printer lid and press OK for 5 seconds (as per screen instructions) to get the printer to put the printhead carriage unit in the replacement position.

Take the black and yellow printhead out of the carriage unit and check for any smear or soiling on the circuit board at the back of the printhead (don't touch the underside where the nozzles are!).

Using a cotton bud, carefully wipe off any ink or other moisture/grease, that may have built up.

Do the same to the back of the printhead slot circuit are but again, be careful and gentle.

Try slotting the printhead back into position, close the carriage unit blue lid and close the printer lid.

If it's worked you'll find the printer will run a self test routine and then return to normal operation.. If not, it's definitely replacement time.

Posted on Jan 24, 2009

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1 Answer

I am getting message "the


More black/yellow print head failure we observed in this series, no remidy for this issue replace the print head..

Sep 23, 2011 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Message on printer screen says "The following printhead(s) has a problem: black/yellow (K/Y).


Hi,

This probably could be defective Printhead ( black/yellow )

Follow the steps below and it should resolve the issue, if not, you need to replace the K/Y Printhead. You can purchase it from any nearest departmental store like bestbuy or costco or walmart etc or Call HP and order one.

Open the front access door. ( printer must be power on )
Remove the Latch of the Printheads
Remove the Printhead
Clean the Contacts with lint free cloth ( golden contacts or electrical contacts / not the nozzles )
Re-install the Printhead back in its position and close the front access door.
The printer usually goes thru initialization process. or Turn off the printer and turn on.
If you still get the error message, Replace the K/Y Printhead.

Regards,
Ron



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Jul 02, 2011 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

I have three HP L7780 printers that have bad print heads black/yellow. replaced but same problem. ?????


take out printheads. unplugg power cable from back press adn hold down 6 and # buttons on pritner at same time while holding them down plugg it back in. then insert printheads one by one. first insert black/yellow shutt the door adn check for message on pritner screen. if it says printhead missing cyan/megenta it means it detected black/yellow printhead. do same with cyan/megenta adn check for message on screen. if you see no error mesage and both printheads were detected fine let the printheads alligned completely. then if u see same issue it is the pritner whgich need to be replaced.

Dec 15, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

How do i solve printhead problems>


Clean the printheads. Follow the steps below to clean the printheads.
  1. Make sure the printer is loaded with unused white paper.
  2. Press Setup on the device control panel and select the Tools menu.
  3. Press 3 on the Tools menu to begin the cleaning process.

May 19, 2009 | HP Officejet Pro L7590 All-in-One InkJet...

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My HP officejet Pro L7580 says the printhead has a problem


Re-insert the print cartridges. It is also possible that the heads are burnt. Get a new set of print heads (black/yellow) and install to the printer. If problem persists, clean the contacts on the printers. Use acetone + cotton swabs.

Mar 16, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Error message re printhead.


To resolve the error condition:
  1. Open the printer access door.
  2. Remove the color and black ink cartridges.
  3. Remove, then reinstall the printhead
To reinstall printhead follow the link.
http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf


Nov 15, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

2 Answers

The following printhead(s) has a problem Black/Yellow[K/Y].


Simple solution is:

Replace the Black and Yellow Print Catridges. The print heads are mounted to the bottom of the catridges and these, depending on whther they're from HP or not. can have a hard time conducting electricity properly, and in turn.. spitting ink out properly.


Also happens often with aftermarket Catridges because HP puts chips on the catridge. be sure to put an HP catridge. Sometimes you get what you pay for :)

Oct 31, 2008 | HP Officejet Pro L7580 All-In-One InkJet...

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