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I have 60 gb of pics from my grandsons lives on a clickfree 1tb external drive. We moved, I plugged it back in, and now I can't access the data.

It worked - we moved - now it says 'this drive is not formatted for windows. you will have to push master reset, but this will erase all data on this drive'. I contacted clickfree, and they said 'if you get the prompt to format the drive/Master Reset, then you will have to follow that prompt but this, again, will erase all the files on the C6 and then you will have to redo the backup.'. I asked them if there was a FIX, not an 'sorry, erase it and lose all your pics'. I know I shouldn't have put these on only one drive, but I did. Is it recoverable?? Maybe NCIS, or CSI??

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Yes, it probably is recoverable. I have often recovered data from drives with this issue but it is not simple and if you make a mistake you can further damage your data. Your best bet is to contact a data recover specialist. Try to remember that hard drives are physical devices and all physical devices will eventually fail. If something is important, you need to have more than one copy.

Posted on Apr 17, 2017

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