Question about HP OfficeJet 7310 All-In-One InkJet Printer
Help! After a month of working wonderfully, I came into the office one day and the 7310 tells me I have to reinstall the HP software. I don't know what happened overnight with it. After re-install, scanner only works on the glass - no longer taking from the feeder. Also scanner pop-up message keeps saying it's busy. Everything else still works fine. Company IT is no help, contracted HP rep is worse - he broke my last HP officejet. Anyone have insight to this problem? Thanks!
I had this problem with my 7310 and again with my L7780. Never got scanner on 7310 to work except from browser, but when I got my L7780, the CD that came with it would not install the scanner properly. I went to HP.com and downloaded the installation software (300+MB), installed the printer using that, and all problems were solved. You would think that HP could figure this out, but I gave up after hours on-line with them and more hours on the phone. Good luck.
Posted on Mar 15, 2009
If the HP service cant help, then try to get a exchange, the machine usually have a warranty.
Posted on Jul 11, 2007
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Posted on Jan 02, 2017
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