Question about HP OfficeJet 7310 All-In-One InkJet Printer

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HP Officejet 7310 All-in-One Scanner problem

Help! After a month of working wonderfully, I came into the office one day and the 7310 tells me I have to reinstall the HP software. I don't know what happened overnight with it. After re-install, scanner only works on the glass - no longer taking from the feeder. Also scanner pop-up message keeps saying it's busy. Everything else still works fine. Company IT is no help, contracted HP rep is worse - he broke my last HP officejet. Anyone have insight to this problem? Thanks!

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  • Christine Parke Jul 11, 2007

    Thanks Tonerman for trying to help! I should have added that I acquired this all-in-one from an employee that was laid off. IT doesn't keep track of equipment so packaging and receipts are history. Do you think this could be a firewall problem?

  • pkopko Oct 16, 2008

    When I attempt to scan, 7310 says I have to install software before scanning will work. Worked fine for a year or more. All other functions work, and scanner works when accessed via browser.

  • kitchengod54 Oct 30, 2008

    I have exactly the same problem. I've reloaded that software several times. Has anyone found an actual solution? Taking it back is NOT going to solve the problem. I'm looking for a REAL solution such as a software patch or update.

  • Anonymous May 01, 2009

    I have the same problem with scanner, will not scan to computer. Tells me I need the software. Contacted tech support, told me where to go & install complete installation, didn't help. So I uninstalled everything & then went on line & reinstalled, nothing, same thing.



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I had this problem with my 7310 and again with my L7780. Never got scanner on 7310 to work except from browser, but when I got my L7780, the CD that came with it would not install the scanner properly. I went to and downloaded the installation software (300+MB), installed the printer using that, and all problems were solved. You would think that HP could figure this out, but I gave up after hours on-line with them and more hours on the phone. Good luck.

Posted on Mar 15, 2009

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If the HP service cant help, then try to get a exchange, the machine usually have a warranty.

Posted on Jul 11, 2007


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I now have Windows 7 and cannot get 7310 officejet to work as scanner. The HP Solution Center does not show up. Help

go to and look under printers and look for yours. Under the printer page, look for drivers. hope this helps :)

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These printers are notorious for having bad scanners. The fix will not last long. Replace the printer.

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HP Officejet 7310 All-in-One

see here for the drivers and software

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Click Here

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