I just purchased this crib from craiglist for my daughter and future grandson. We broke the plastic track assembly on the lower left front. I just now called the customer service number and they are sending me the complete assembly and when I told her it had one stripped out bolt, she is including a complete hardware package. Didn't cost me one penny! Now that is true customer service!!!!! This is for the 3 in 1 sleigh crib, Model No. DASE5009. The customer service number is 800-295-1980. Their hours are 8am - 5pm est M-F. Hope this helps!
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I was missing screws and I contacted Dorel at 800-295-1980. (email at email@example.com if you prefer.) They were very helpful and mailed me the whole kit of screws at no charge. I provided the model # with my address. No hassles. Great customer service.
Products America can not provide parts for the Sorelle cribs however they should be able to provide you with contact information for the company. You can call 800-205-9642 or 800-772-1041 and speak with a customer service rep who would be more than happy to assist you in contacting the company.
I have a similar problem, but a different Simmons crib. I called the
company that momof4girls unrecommended and they were VERY helpful, but
they were not able to ship me the parts as Simmons discontinued this
type of hardware in the early 90's. My crib has a headboard and
footboard - the 2 side boards are able to slide up and down on aluminum
slats (almost 3 feet long.) The aluminum slats are connected to the
headboards with 8 bolts; what I needed to order replacements of are the
plastic sliders that allow the sidewalls to go up and down on the
aluminum bracket. Not only do they allow it to go up and down, but
without them you are not able to assemble the sidewalls to the crib at
all. I solved the issue buy purchasing L brackets at Lowes and
permanently attaching the sidewalls to the headboard and footboard, but
it made it so the sidewalls did not raise or lower. I am ok with
that! However, if you do NOT have the aluminum slats, you may be out
of luck. The spring for the bed attaches on the aluminum brackets, so
even if you were able to bolt the 4 sides together, you still have to
figure out a way to attach the spring for the mattress (which connects
by sliding a hook into holes on the aluminum bracket... no room for
bolts here.) I am rather surprised that the hardware for this crib is
plastic and aluminum; the bed is HEAVY and it is very difficult to put
together as the aluminum slider is easily bent and the plastic sliders
are flimsy. I actually broke the plastic pieces during assembly. No
wonder this hardware was discontinued! I called Simmons and asked if
they had an "updating' kit... they do not. Good luck!