Question about Dell Inspiron 530 Desktop Computer

1 Answer

New Computer with Vista shuts down by itself when not in use

We have a brand new Dell Inspiron 530 with windows vista ultimate and 2 gb of memory and other essentials. It will completely shut down by itself without warning, but not when in use, it only shuts down when no one is using it.

I have disabled hibernation, put never on the any settings to shut pc off when pc is not in use(power settings) and there is no viruses or spyware on the pc.

I dont believe it is hardware related cause when I boot the pc and have it on the windows splash screen and dont enter the password to enter the OS the pc will not shut off, or if I go into the bios and leave it on, again it will not shut off.

It only shuts down when the pc is in windows and not in use, So I know its a software setting or glitch but cant seem to figure out where or how to fix this.

I was curious if there was some sort of registry setting to either tweak, alter or etc. to fix this annoying issue.

It came with trend micro internet security and I installed the logitech quickcam pro 9000 webcam, skype and a HP officejet 7410 all in one printer but other than that I have not installed any other software, but did install one more gb of memory that dell shipped out that they forgot to install, but dont think thats the issue cause I ran memtest386 and the memory diagnostics that comes with vista and all seems clean.

Any help with this would be greatly appreciated.

Posted by on

  • 4 more comments 
  • Anonymous Jan 25, 2009

    Hello DRG197,
    Thanks for the reply, here are the answers to your question.
    Yes SP1 was installed by Dell, No I haven't checked the error logs and would need some help doing so with this, as I mentioned in my initial inquire no the pc does not shut down when in use, it only shuts down when not in use and left alone for an unk period of time meaning it can either be 15min or 30 min or sometimes less.
    No come to think of it, this never happened before adding the new ram(memory). No I dont have any type of registry software installed, and yes I ran norton and the system is clean. I appreciate all your help with this matter and have a great weekend.
    B.

  • retnavybm1 Jan 30, 2009

    Hello Compexvi & DRG197,

    I looked at the event viewer and there are about 65 errors all saying the same thing> Under the systems tab in event viewer, source: ATIKMDAG, Event ID: 6145, Task Cat: Powerplay,

    The general error details are : System Shutdown due to graphics card overheating.



    **** So is this a harware failure? or how can I fix my shutdown issue? The pc is only 2 months old from Dell. *****

    Also the previous guest entry is also from me answering DRG197's questions.

    Thanks Guys

    B.

  • retnavybm1 Mar 17, 2009

    Sorry for the long delay everyone, Dell replaced the video card, motherboard, IO panel, power supply and network card. Yeap pretty sad they had to replace all the above parts for a PC that we only had for a month, thanks again for the assistance and keep up the great work.

  • dxg4life Mar 27, 2009

    my computer would shut down and then come back sayin that windows had recovered from an unexpected shutdown. why would it do that i no it aint chord or any thing lyke that but what is goin on with my computer please help if you can email is dxg4life@aim.com thanx



  • Robert May 11, 2010

    I would have to agree with jason on the whole warrenty thing. also a good point with removing the ram to see if it still shutsdown.

  • Robert May 11, 2010

    Hello, the thing about computers is you can never rule out hardware failure. Now, before I can make any form of determination as to why this is happening I need to know a few things about the computer. Is SP1 installed? Have you checked the error logs? Has it every shut down while in use, or just after you let it sit? Was this happening before you put the ram in? do you have any registry software installed? (stuff that cleans or defrags the registry)

    also i would like you to go to this websit and download this application, its a virus scanner from norton (who I work for)

    http://service1.symantec.com/Support/sha...

    download and run that.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 41 Answers

To get to the Event Viewer, click the start button and in the search box at the bottom, type

eventvwr

and press Enter. Click Windows Logs and check the Application and System logs for any errors that occur when the computer shuts down.

If your computer was fine before the RAM upgrade, take the RAM back out and leave it alone for a while to see if it shuts down.

Also, change your screensaver.

Posted on Jan 25, 2009

  • Jason M Jan 30, 2009

    The good news is your computer is still under warranty. I know it's a pain, but at this point I would contact them and either send it in or exchange it for another. Be sure to back up your data first.

    Jason


×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Video card upgrade Dell Inspiron 530


If anything, it's simply not compatible with your specs. "Vista 32 bit" alone kind of instilled some doubt in me. But who knows, try surfing around Nvidia's site here

You can try their Option 2 to automatically scan your rig and find a "suitable" driver for it, or try the links below on that site "Beta and Older Drivers" and see if any of the other versions work.

Dec 02, 2012 | Dell Inspiron 530 Desktop Computer...

1 Answer

How do I get memory back on my Dell inspiron 530 computer with windows vista?


If you haven't already done so, upgrade your memory, you can max out at 4gb ofDDR2 SDRAM(667/800-MHz

How much RAM do you have installed? let me know

Jun 11, 2012 | Dell Inspiron 530 Desktop Computer

1 Answer

Describe your Inspiron 530 Desktop Computer Problem i had win7 ultimate the power went out it says it cant repair itself i tried reinstalling vista but it wont repair it opens to the win vista install...


Hi k_d_nsyg ,
Install a replacement HD and see what it does when launching the Vista install disc .
if it works , you can probably still recover the data from the old HD with a recovery software such as :
http://download.cnet.com/Recuva/3000-2242_4-10753287.html
or http://www.tenorshare.com/data-recoveryr.html by placing the defective Hd in an external box connected to a healthy computer .
If you don't succeed to get your pc running , you need to bring your machine to a qualified repair office .
Best regards ,
fanaudi .

Aug 28, 2011 | Dell Inspiron 530 Desktop Computer

1 Answer

The mother board is burn up and the fan do not come on in my dell 530s computer, can i transfer my file to my new dell Inspiron 570mt computer


Remove the harddisk from the old PC and connect it to the new pc's motherboard as secondary harddisk then start transferring files to the primary harddisk of the new PC.

Sep 03, 2010 | Dell Inspiron 530 -Intel® Pentium®...

1 Answer

Cannot Print from Dell 530 Inspiron w/Home Vista


Try this:

http://www.fixya.com/support/r3680773-completely_remove_printer_drivers

May 16, 2010 | Dell Inspiron 530s Desktop Computer

1 Answer

I have just changed over to a new Dell computer- Inspiron 530


I know Radio shack is a bit pricey but they have these for a few bucks. Or Ebay has them if you know which one you need. good luck

Jul 13, 2009 | Dell Inspiron 530 Desktop Computer...

1 Answer

How to shut down dell inspiron 530 computer - the button only takes computer to sleep mode


I assume you use Windows Vista.....
In vista the default action of the power button is configured to sleep mode..
So to shutdown the PC you can press "Start - right arrow - right arrow - right arrow - Enter", or you can navigate to the same using the mouse & selecting shutdown from the list besides the lock icon.
You can also change the power button configuration this way goto " Start-Control Panel-System and Maintenance-Power options-change plan settings (under the current plan you are using) - change advanced power settings - Power buttons and lid - Start menu power button" click on settings and select shutdown, apply & save the settings and close this window.
Now you can just click the power button to shutdown your computer.

Jul 05, 2009 | Dell Inspiron 530 Desktop Computer

1 Answer

Screen jumps...cant use computer it is so bad.


Update the driver for the monitor and adapter
If the system is fairly new it's usually a driver issue

May 01, 2009 | Dell Inspiron 530 Desktop Computer

6 Answers

Vista RAM usage ?


The minimum recommended ram for Vista is 1 GB, generally accepted practical minimum is 2 GB. A 1 GB system will be kinda laggy. Maximum RAM for 32 bit Vista is 4 GB.

Vista Home Premium is roughly equivalent to Windows XP Media Center Edition (Has Media Center, cann't be put on a DOMAIN type network)

Vista Business is roughly equivalent to Windows XP Professional (Can Join a Domain, Doesn't have Media Center)

Vista Ultimate has all available freatures of Vista, you can do any windows function with Ultimate

Apr 26, 2009 | Dell Dimension 3100 PC Desktop

Not finding what you are looking for?
Dell Inspiron 530 Desktop Computer   Logo

2,113 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18304 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a Dell PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...