Question about Dell Inspiron 530 Desktop Computer

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New Computer with Vista shuts down by itself when not in use

We have a brand new Dell Inspiron 530 with windows vista ultimate and 2 gb of memory and other essentials. It will completely shut down by itself without warning, but not when in use, it only shuts down when no one is using it.

I have disabled hibernation, put never on the any settings to shut pc off when pc is not in use(power settings) and there is no viruses or spyware on the pc.

I dont believe it is hardware related cause when I boot the pc and have it on the windows splash screen and dont enter the password to enter the OS the pc will not shut off, or if I go into the bios and leave it on, again it will not shut off.

It only shuts down when the pc is in windows and not in use, So I know its a software setting or glitch but cant seem to figure out where or how to fix this.

I was curious if there was some sort of registry setting to either tweak, alter or etc. to fix this annoying issue.

It came with trend micro internet security and I installed the logitech quickcam pro 9000 webcam, skype and a HP officejet 7410 all in one printer but other than that I have not installed any other software, but did install one more gb of memory that dell shipped out that they forgot to install, but dont think thats the issue cause I ran memtest386 and the memory diagnostics that comes with vista and all seems clean.

Any help with this would be greatly appreciated.

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  • Anonymous Jan 25, 2009

    Hello DRG197,
    Thanks for the reply, here are the answers to your question.
    Yes SP1 was installed by Dell, No I haven't checked the error logs and would need some help doing so with this, as I mentioned in my initial inquire no the pc does not shut down when in use, it only shuts down when not in use and left alone for an unk period of time meaning it can either be 15min or 30 min or sometimes less.
    No come to think of it, this never happened before adding the new ram(memory). No I dont have any type of registry software installed, and yes I ran norton and the system is clean. I appreciate all your help with this matter and have a great weekend.
    B.

  • retnavybm1 Jan 30, 2009

    Hello Compexvi & DRG197,

    I looked at the event viewer and there are about 65 errors all saying the same thing> Under the systems tab in event viewer, source: ATIKMDAG, Event ID: 6145, Task Cat: Powerplay,

    The general error details are : System Shutdown due to graphics card overheating.



    **** So is this a harware failure? or how can I fix my shutdown issue? The pc is only 2 months old from Dell. *****

    Also the previous guest entry is also from me answering DRG197's questions.

    Thanks Guys

    B.

  • retnavybm1 Mar 17, 2009

    Sorry for the long delay everyone, Dell replaced the video card, motherboard, IO panel, power supply and network card. Yeap pretty sad they had to replace all the above parts for a PC that we only had for a month, thanks again for the assistance and keep up the great work.

  • dxg4life Mar 27, 2009

    my computer would shut down and then come back sayin that windows had recovered from an unexpected shutdown. why would it do that i no it aint chord or any thing lyke that but what is goin on with my computer please help if you can email is dxg4life@aim.com thanx



  • Robert May 11, 2010

    I would have to agree with jason on the whole warrenty thing. also a good point with removing the ram to see if it still shutsdown.

  • Robert May 11, 2010

    Hello, the thing about computers is you can never rule out hardware failure. Now, before I can make any form of determination as to why this is happening I need to know a few things about the computer. Is SP1 installed? Have you checked the error logs? Has it every shut down while in use, or just after you let it sit? Was this happening before you put the ram in? do you have any registry software installed? (stuff that cleans or defrags the registry)

    also i would like you to go to this websit and download this application, its a virus scanner from norton (who I work for)

    http://service1.symantec.com/Support/sha...

    download and run that.

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To get to the Event Viewer, click the start button and in the search box at the bottom, type

eventvwr

and press Enter. Click Windows Logs and check the Application and System logs for any errors that occur when the computer shuts down.

If your computer was fine before the RAM upgrade, take the RAM back out and leave it alone for a while to see if it shuts down.

Also, change your screensaver.

Posted on Jan 25, 2009

  • Jason M Jan 30, 2009

    The good news is your computer is still under warranty. I know it's a pain, but at this point I would contact them and either send it in or exchange it for another. Be sure to back up your data first.

    Jason


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