I had d same problem as Catherine had ie every time i started it, the language menu popped up.... but then sansa support displayed a solution of recovering the data after doing it my player does not even start ie forget the menu, not even sansa name is displayed.. I have used the disk for a month only with every precaution, and within a month there is this problem somebody help me!!!!!!!!!
Have you tried 'recovery mode'?
1. Lock your player and hold the record button.
2. While holding the rec. button, turn on the player. You're now in recover mode.
3. Connect it to your computer and update the firmware manually. (get the file from the sandisk website and drag it into the player drive.)
4. Turn on your player and hopefully it will work.
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From the main menu select "Para'met..." (or whatever it says with the four vertical slider controls) and press Right. Press Down four times to select "Idioma" (or whatever the fifth entry says) and press Right. Press Up four times to select English and press the center of the wheel to confirm.
I have a proplem with my sansa e250 after upgrading it. Now I can't start my sansa. The whole sansa is frozen. Just appear SanDisk logo on the screen, blue wheel lite and that's all.
I tryed several time to reset it by pressing the power on (menu) buton for more than 15 sec. It power of after that, but when I try to start it again problem persist - sansa e250 is frozen after logo of sandisk apear on the screen.
Please help me
If you just got this sansa, call sansa and send it back to them. you still have a warranty. they may give you some problem if you don't have the reciept bu explain that it is a gift. From what you say, you did what you should have. you can always send it to my company so we cna see what the problem is.
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
im not sure about all the other problems you have but i do know my start up screen is REALLY long to so i think it's just the Sansa...i dont think thats anything to worry about and i did see something about having to go through select a language so i would search some of the problems ppl had on this site