Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

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Phone won't go into voicemail, only fax mode

Before I moved into my new place people could leave messages on my voicemail. But now for some reason they can't. I have triple-play (phone,catv,internet) and although I called catv company they said it was a default in fax machine. Even with the fax machine off, my phone won't go into voicemail. What could be the problem?

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  • thelionking1 Jan 28, 2009

    o.k. I set printer to receive faxes only and I still have the same problem of no voicemail. My phone jack has 2 ports, one straight to my phone and the other to my fax. Are my wires crossed or does it matter?

  • thelionking1 Jan 30, 2009

    I have time warner triple play. does my computer have to be reset to the fax for some reason? i"m still trying to figure this out. thanx

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Your cable company is correct. Your printer is set to the phone/fax mode which allows the machine to be act as a phone or fax. It can tell the difference between an incoming voice call and an incoming fax. You should set your printer to Fax Only. Here's how:

  1. Push the menu button
  2. Press 0 (zero)
  3. Press 1 (one)
  4. The display should now show fax only.
  5. Press Ok.
To review what we did:
We set your printer to only recognize faxes when they are sent. Voice calls will now go through to your voice mail, if you do not answer.

If my assistance has been to your satisfaction, please rate my service. Thank you for using Fixya.com

Posted on Jan 28, 2009

  • Bernie Thames
    Bernie Thames Jan 30, 2009

    Do you have a Vonnage phone with a separate phone line? The connection is is a little different with their phone system. I'd appreciate the opportunity to help further. Thanks!

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