Before I moved into my new place people could leave messages on my voicemail. But now for some reason they can't. I have triple-play (phone,catv,internet) and although I called catv company they said it was a default in fax machine. Even with the fax machine off, my phone won't go into voicemail. What could be the problem?
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Re: phone won't go into voicemail, only fax mode
Your cable company is correct. Your printer is set to the phone/fax mode which allows the machine to be act as a phone or fax. It can tell the difference between an incoming voice call and an incoming fax. You should set your printer to Fax Only. Here's how:
Push the menu button
Press 0 (zero)
Press 1 (one)
The display should now show fax only.
To review what we did: We set your printer to only recognize faxes when they are sent. Voice calls will now go through to your voice mail, if you do not answer.
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Hello. Make sure you're plugging the printer to the correct phone jack in the wall. If you're using a splitter, bypass it. Check the settings in the printer. Make sure you assigned the correct Fax number in it and place your Fax name as well. If you're sharing your home phone line with the fax and you have an answering machine, set it to answer first and the Lexmark fax later with a minimum of 2-ring gap. If you have a voicemail, turn it off since it will a conflict with the fax or avail a distinctive ring feature from your phone company so it can work with the fax. Hope this helps.
It will only automatically pick up the line when set to "fax". You need to subscribe to a "distinctive" ring (which is a double ring) service through your telephone company and set the rings to answer appropriately so as to not conflict with your voicemail
try leaving easy receive on and changing the receive mode to manual. when you pick up phone and hear the other faxs' tone, wait for your machine to take over by listening for the chirps. then hang up. if you don't hear chirps from your machine, then press *51.
I am having a similar problem. You do have to connect your phone to the jack in the machine in the "Phone" jack slot, as well as have another line out to the jack in the wall in the "L" slot. That is all I know. I am having problems with my voicemail. Either I can received voicemail, and no faxes, or faxes, and no voicemail (fax picks up at specified number of rings). It is EXTREMELY frustrating. The machine is *supposed* to be able to discern between phone calls and faxes..and that is not happening.
I am not really familiar with your machine, but have worked on faxes for 20 years. Most models are fax, fax/tel, and tel, meaning it is either or, or a combination. The function you seek was on many models with a built in answering machine. As the machine answered, you said in your message to press start now, or leave a message.
I would say, use your *9* solution with phone while you are there, but switch it to fax mode when you leave. Any regular call coming in at that time will not get answered anyway, but faxes would automatically be received. I know it is an extra step, but that would work.
1) Plug a single line wired (not cordless) phone in to the exact same phone jack as the fax machine and dial one of the fax numbers you are trying to dial out to using the exact same digits. Does the call complete Y/N? do you hear a fax tone Y/N?
>>>>If either answer is "No" you have an invalid phone number. If both answers are "Yes" proceed to step 2.
2) When you off hook do you hear a "stutter" dial tone? Y/N?
>>>>>"Yes" This is your phone company telling you that you have unlistened voicemail messages in your mailbox. Dial in to your voice mail and clear your messages. "No" go to step 3.
3) 2 part question: Do you have call waiting and is your fax machine trying to disable call waiting when dialing out?
>>>>>In many areas *70 (star-seven-zero) will disable call waiting for a single phone call. If you try to disable call waiting when call waiting is not on the line, the call will not complete. This may come in to play in a speed dial situation.
+++Other things to consider+++
*Is outgoing long distance blocked on the line?
*Is outgoing regional intralata (same area code) long distance blocked?
*Is local calling blocked?
*Is a speed dial misprogrammed? Forgot to dial "1" Dialed "1" in error?
*Is there a wiring problem? >>>Try moving fax machine to a different phone jack.
There may be no magic answer for your problem, I hope one of these suggestions helps.
This si str8 from the manual!
The Ring Delay sets the number of times the MFC rings before it answers in Fax Only or Fax/Tel mode. If you have extension phones on the same line as the MFC or subscribe to the telephone
company?s Distinctive Ring service, keep the Ring Delay setting of 4.
1 If it is not illuminated in green, press (Fax).
2 Press Menu/Set, 2, 1, 1.
3 Press ▲ or ▼ to select how many
times the line rings before the MFC
answers (00, 01, 02, 03 or 04).
(If you select 00, the line won?t ring at all.)
4 Press Stop/Exit.
Full Manual URL http://welcome.solutions.brother.com/BSC/public/files/dlf/doc000219/MFC-210C_UsaEngUsr_B.pdf
Hope this helps!