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Hello. The dryer has a pair of sensor bars mounted on the front of the filter holder. They look like long metal rails(about 6 inches or so) and are about 1/2 inch apart. When the wet clothes touch these rails, they electrically short across them, which then tells the control board to keep drying--the clothes are wet. As the water is removed from the clothes, this "keep going" signal gets less and less, causing the dryer to count down and eventually stop. There might be a problem with the wires going to these sensor bars or with the control board. If the dryer keeps going and won't shut off during "sensor dry" the wires could be shorted or the control board might have a loose connector or is defective. Since the unit is so new, the chances of lint build-up being the culprit is remote.
You are absolutely correct. Replacing the felt seals will definitely solve the problem and you have to look forward to replacing the same in another 4 years. The seals are sold as pair as you need to replace both but they are cheap and easy to replace. The only hard part is getting to the seals as you need to get the top and the front panels then the drum itself to get to the rear seal.
it's not the drum,it's the felt pieces that the drum rides on, there is felt on the back of drum and theres a felt piece on the front bulkhead, they could be worn leaving a space letting the clothing slip through hitting the black rollers or something is falling through the space hitting the clothes next time send the model number so i can look up your dryer,the model number is around the opening where you put the clothes into the dryer,open the door and look around the opening and you'll see a tag with model and serial number
it sounds like an airflow problem. check everywhere the air flows. inside the lint catch. the vent behind the dryer may be clogged or kinked. the exhaust line in the floor or wall of the house might be clogged.
To all victims of the brownish colored streak marks: I share your frustration!!! I have the same problem with my dryer which started when my dryer was only 3 or 4 years old - - totally unacceptable for an expensive top of the line dryer! A repair guy showed me how the brownish streak marks come from the felt liner which goes around the drum. Look inside your dryer for the beige or tan colored felt which sticks out around the circular drum. If you rub the felt with an old white t-shirt or paper towel, you will see the same brownish colored marks. My repairman recommended getting the felt replaced eventually, but until then, he gave me the following tips which really help avoid getting the streaks: For white or light colored clothes susceptible to the brownish streak marks: I dry these items as part of a very lightweight dryer load - with just a few other lightweight items. By doing a small lightweight load, clothing is less likely to get caught up & rub against the felt edges. For example, I dry 4 light colored men's dress shirts with 2 or 3 other lightweight shirts. OR for white or light colored athletic "dry fit" type athletic apparel, I dry 6 - 8 total lightweight shirts/shorts. If I throw my white Nike top or white pair of summer pants into the dryer with all my "whites", they will be doomed to getting brownish streaks due to the heavy load pushing them against the darned felt liner! Whenever possible, I wash susceptible items on permanent press to avoid wrinkling, then hang dry. Prior to putting these clothes in the dryer, I also "pre-clean" the felt with an old white cotton t-shirt by reaching into the dryer and rubbing along the felt edges until I'm not getting as much brownish color on the t-shirt rag. For a permanent fix, call a repairman or see the following do-it-yourself YouTube video on "Dryer Repair - Replacing the Lower Front Drum Felt Seal": http://www.youtube.com/watch?v=XoYP_YsGP68 . I have a repair person coming today to fix 2 other appliances, so I'm finally getting my dryer fixed, and I will post an update soon.