Question about Kenmore 31913 Progressive Direct Drive Bagged Upright Vacuum

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Kenmore progressive/direct drive-- roller stopped turning

It was working then abrutly stopped. i changed the bag and hit the reset button but it won't pick up, I have suction when I check the hose..

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  • lillyambar Jan 24, 2009

    Thanks, I did all that and it still won't move.

  • lillyambar Jan 25, 2009

    The roller brush doesn't move. It has no belt and I checked everything else so I just don't know what else to do.

  • lillyambar Jan 26, 2009

    i'VE

  • lillyambar Jan 26, 2009

    I've tried the reset button several times still no luck. the roller still won't work. It's free of any debree. I do have suction in the hose!!

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We have the same vacuum & had the same problem. As the vacuum ages & the hose is periodically removed from the nozzle to use with the attachments, the white switch, adjacent to the nozzle connection, wears. If the hose is not fully reinserted or if the attachment notches are inadvertently aligned with the white stitch, the agitator may not work reliably. Assuring the hose is fully inserted, with the locking notches away from the switch has eliminated this problem with our vacuum cleaner.

Posted on Mar 26, 2009

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Look in the throat of the bottom head for an obstruction. Either looking into the hole that the suction hose attached, or by removing the bottom plate and looking up inside.

Posted on Jan 24, 2009

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  • Mark Egan Jan 24, 2009

    What does not move? You indicated in your OP that it would'nt pick up.

  • Mark Egan Jan 26, 2009

    There is an agitator reset button on the left hand side (as your standing at the vacuum holding the handle as though you were vacuuming.). Pressing that should get the agitator running again.

    Next issue, I assume, is suction. Do you have suction of dirt and dust from the floor after getting the agitator working?


  • Mark Egan Jan 26, 2009

    If the roller turns freely, and you've reset the reset at the front left (as opposed to what looks to be a motor reset on the back), then either there is a broken wire, or the agitator motor has failed.

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