Question about Office Equipment & Supplies
I receive this error after starting Identix TouchPrint. Scanner is also Identix. Only option is to select OK. When attempt to capture fingerprints receive "IDX28009E: Scanner is not responding. If this persists, please shutdown and reboot." I have shutdown multiple times and checked cord connections. Any recommendations?
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Posted on Jan 02, 2017
Disconnect the scanner from the Comp, Try 'page counting'. If the papers go through, then you know feed mechanism is okay. if the tray is not lifting, then you have a problem. Use Qumatool software and check if the tray is lifting. If the scanner tray if lifting then the motor is okay, if not, the lifting motor may need a check.If the motor is okay, but tray not lifting means the sensor in the paper tray is faulty. Check this out.
S. Mohan, Chennai, India
Posted on Jul 28, 2010
i found this while i had the same error msg... apparently its actully the USB cable where its does not suffice
here is the link : http://www.fixyourownprinter.com/forums/printer/49111
Posted on Sep 05, 2010
SOURCE: This is the message i
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Posted on Feb 25, 2011
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Jun 08, 2008 | Identix Office Equipment & Supplies
I have seen your message stating that "Initialization failed - Unable to acquire TWAIN-compliant device" error is received when trying to connect USB-Parallel type to your Laptop.
Well, Printer Panasonic UF4100, recommends to use only " Printer/Scanner Interface as Bi-directional Parallel (IEEE1284) " means you need to use Parallel cable to connect Printer to the Computer/Notebook. You may receive some communication error messages if you are using a "PORT REPLICATOR CABLE"( USB TO PARALLEL connector). The error message that you have received is related to the communication error. Futher, if you use same USB- Parallel cable for long time the Printer Hardware functionality might go bad, since Printer memory gets confused and will not read or detect the Cable , since it is not a cable to use mentioned by Panasonic Manufacturer.
Let me tell you, general functionality of Printer like Printing would work even if you use USB-Parallel cable. But it is not a case with Scanner and Fax functionality.
Hence, I recommend you to use only Parallel cable to connect your Printer to the Laptops.
I hope that this will resolve the issue for you.
You can email me at firstname.lastname@example.org if you need further assistance.
Oct 17, 2007 | BafoTech BAFO BF-1284 Parallel Adapter
Oct 20, 2017 | The Office Equipment & Supplies
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