I'm not sure how to tell if it's the control or the control panel.
SOURCE: kenmore elite oasis he washer
Lets start by pulling the plug on this machine and while your back there notice where the three screws are holding the console to the machine and remove them until the top comes off noticing how it latches front to back and the screws secure it. Now you will see on the right hand side a grey box, look for a white plug top side left with only two wires sitting by itself and unplug it. Then plug the machine back in and you should still have no power. Next the cable with blue wires connecting the console to the grey box needs to be unplugged. Now we will test that grey box as it supplies your console. The test is as this unplug power, unplug console( blue wires ) then the next step is to plug the white plug with the thick dual black wires in. You should hear it cycle through all the valves, door lock and bump the tub. If this works and after you plug in the console and no power, guess what? Need to replace the console. Ps the plug with the grey sheath by the console blue wires is your door lock:) Write back if you need any help.
SOURCE: Kenmore Elite HE4T Washer
This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.
1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.
Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" "DLE" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.
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