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Could try the person who gave you the present and see if they still have record bill of sale, if so return to store refund or replacement? Best of luck
befor Christmas
Relax, you have over six months until Christmas. Just follow the instructions in the manual, especially with regard to the picture size and dimensions.
You will need to find a local Sewing Service Centre and see if they can help....I don't even know what continent you are on !! I stopped taking new servicing orders end of last week to get clear for Christmas....borrow a machine if you need to, but DO NOT use with a faulty switch.
If its an unwanted christmas present, I'm guessing its still under warranty, so call sony. They'll fix it for free. Your problem sounds a bit...irregular.
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