Question about SanDisk MobileMate SD Plus 5-in-1 Media Card Reader (860571) Hard Drive

8 Answers

5 in one media card reader wont read

I have a dell e310 which has worked great. It has a built in 5 in one media card reader. i have used this reader without issue until yesterday. I put my card in, the green light comes on however it's not recognizing the card states put media in J
The card works in the camera. i tried my daughters card again green light goes on however not recognizing that anything is in teh drive. HELP!!!!

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  • 6 more comments 
  • traciboyd Jan 24, 2009

    The green light that detects the memory card illuminates though. So it's being detected just not read?

  • traciboyd Jan 24, 2009

    OK now my daughters 2gb reads but my 4GB does not could it be too big for this drive? How do I find out??

  • traciboyd Jan 24, 2009

    OK now my daughters 2gb card reader reads but mine does not. works in the camera just wont show up when in reader. it is 4GB, could it be too Big???

  • traciboyd Jan 24, 2009

    I am now getting an error message The request cannot be performed because of an I/O device error?? if there was a problem with the card it wouldn't work in the camera right. the card has only been used twice!

  • traciboyd Jan 24, 2009

    I am out of warranty is there a way for me to find out if my driver is outdated?. My daughters brand new card is working....

  • traciboyd Jan 24, 2009

    I used this card just last week in this reader. The error message is reading that the request cannot be performed due to a device error.

  • traciboyd Jan 24, 2009

    It's a samsung HD160JJ/P.

  • traciboyd Jan 24, 2009

    OK all other cards work in this reader. Card works in camera and I can transfer with usb cord. Just won't read staes i/o device error. is this the card???

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8 Answers

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What is the brand and model of the sd card you are attempting to use..... there may be a conflict between the file system on the card and what your reader can "read"

Robert

Posted on Jan 24, 2009

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  • 535 Answers

Remove & reinstall your card reader driver then try to read your card

Posted on Jan 24, 2009

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  • 155 Answers

Download the driver from this link.

http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=240264
Follow the wizard and restart when prompted. Try if the issue is fixed. If it still doesn't work, proceed to step 2.

If this doesnt work, update the firmware for the reader.
Here's the link.
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=240271
Follow these instructions when installing the firmware.
1. Click Download Now, to download the file.
2. When the File Download window appears, click Save (Windows XP users will click Save) this program to disk and click OK. The Save In: window appears.
3. From the Save In: field, click the down arrow then click to select Desktop and click Save. The file will download to your desktop.
4. If the Download Complete window appears, click Close. The file icon appears on your desktop.
Install
1. Double-click the new icon on the desktop. For example labeled R12345.EXE.
2. The Self-Extracting window appears and prompts you to extract or unzip to C:\DELL\DRIVERS\R12345.EXE. (Example path). Write down this path so the executable (Example - Setup.exe) file can be found later.
3. The Self-Extractor window appears.
4. Click OK.
5. After completing the file extraction, if the Self-Extractor window is still open, close it.
6. Click the Start button and then click Run.
7. Type C:\DELL\DRIVERS\R12345 in the Open textbox and then click OK.
8. Follow the on-screen installation instructions.
Restart and see if it works.

If the above steps dont work, this maybe a windows issue. Try to do a system restore. Go to start>all programs>accessories>system tools>system restore. Click next. Choose a date when the reader last worked. Click next, finish and try again after the system has restarted.

You may accept this solution if it fixed the issue. Otherwise, pls post back your progress.

Posted on Jan 24, 2009

  • Rachelle Aviles
    Rachelle Aviles Jan 24, 2009

    Have you tried updating the driver? Yes it can be the card. It may not be compatible with the card reader. You can tell right away if you have another 4gb card of a different make. I assume there isn't one available so the least we can do is check if your reader's driver and firmware are up to date.

    If you have not been able to read this 4gb drive in the Dell E310's reader before, it is likely a compatibility issue. Try out those steps first or try another 4gb card to point out which causes the error.

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  • 2,559 Answers

This is probably due to a recent windows update.

Just right click on my computer,(if it's not on the desk top use the start menu)click properties,click device manager,scroll down to usb devices,select the usb reader,right click on it and select update drivers.

If that doesn't fix it,Shut down pc,remove the side cover follow the wire from the usb device down to the mother board and unplug it,restart pc,go back to the device manager(as described above)click "uninstall" on the usb device,when un installation is complete,shut down pc,plug usb device back in,restart and allow windows to find and install the new hardware.

Posted on Jan 24, 2009

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  • SanDisk Master
  • 19,396 Answers

The 4GB may not be formatted properly, or the car reader drivers may be outdated.

Call Dell Support, they will set up a remote access connection, and fix the problem on your computer.

Click the links below to find ways to fix the problem with no waste of time.

Dell Support Home Page

Online Chat

Customer Service

Leave me feedback after you fix the problem.

Posted on Jan 24, 2009

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  • Master
  • 679 Answers

The problem seems to be with your card reader. the part where the card is inserted contains some pins like structure that might have got tampered while inserting the card. to check where the fault is...with card reader or the card, try putting some other card and then let me know for further assistance.
thanks for using Fixya.

Posted on Jan 24, 2009

  • 1 more comment 
  • rockfixya
    rockfixya Jan 24, 2009

    then the fault is with the card, as the card reader seems to be fine. it does not matter with the size of the card.
    thanks

  • rockfixya
    rockfixya Jan 24, 2009

    to check whether the card is fine or not u can check it by using it with some other card reader. try it....
    good luck

  • rockfixya
    rockfixya Jan 24, 2009

    try formatting your card by using it with another card reader... and then use it with the computer.


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  • 10,594 Answers

Please shut down Dell E310 computer for 10-15 minutes and boot it up again by pressing power button and now check memory card reader work.

Posted on Jan 24, 2009

  • Shahid Electronics
    Shahid Electronics Jan 24, 2009

    Now 2GB is reads and giving error on 4GB. Its quite possible that 4GB card is no more good or working.
    You can test 4GB card in another PC or camera etc just to make sure that Dell E310 PC is OK now.



  • Shahid Electronics
    Shahid Electronics Jan 24, 2009

    Yes, 4GB card is defective and can be confirmed on another computer through card reader.

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  • 6,966 Answers

Hi and welcome to FixYa,

Offhand, possibly a hardware fault in the reader. Most likely, dirty/misaligned prongs/contacts of the internal slot of the reader. The reader has several little prongs/contact that ouches the exposed connection points of the memory card and might require cleaning. You can try flattened cottonbuds dipped in alcohol. Alternately, you can try electronic contact cleaner (aerosol type) and spray the insides/slots. You could also use a can of compressed air fitted with the supplied narrow tube/nozzle to direct the air spray inside.

If cleaning would not resolve the issue, then a replacement maybe required.

Good luck and thank you for using FixYa.

Posted on Jan 24, 2009

  • Louie  Role
    Louie Role Jan 24, 2009

    Since there would be several pins/contacts, it is possible that the dirty/corroded/misaligned pins is just one or a few hence could detect presence of card but not able to read contents.

    Cheers.


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