Question about HP Photosmart 3310 Printer

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I need to make sure all trace of my previous printer is removed so i can install my new printer.

I have uninstalled the software for my old Photosmart printer, but I need to completely clean out any trace of the HP product, as I have a sneaking suspicion something got left behind and is stopping my new product (Epson) from being loaded properly. I'm hoping there is a piece of software that HP has which cleans out all traces of their products, as this is something 99% of other companies (i have dealt with) have in their armoury. Any help would be appreciated.

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Go to your device manager and go to the printers and remove it from there if you still believe there are others drivers go to add/remove programs and do a search for printers or print drivers there and remove. Restart the computer double check to ensure items are gone and out of your recycling bin - load and install new software.

Posted on Jan 15, 2013

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  • Leena Mowat
    Leena Mowat Jan 15, 2013

    I have done all of that, but from previous experience, and from the issues I am having, I know there are some hidden files or settings that are causing me issues. I have run disk cleanup and defrag. I have cleared the temp folders, I have restarted my machine, and run all manner of diagnostics. I know from expereince that HP have a tool which does a wipe of all files connected to the product, as I have used it before (I just didn't save a copy). I just need a copy of that software, or someone to point me in the right direction.

  • rohb Jan 15, 2013

    I've never had that issue - but you can do a a search for HP items on your system and delete them that way too. Sorry I cannot help any further I've never encountered an issue with HP that I couldn't rectify.

  • Leena Mowat
    Leena Mowat Jan 15, 2013

    I've already done a search for all HP items and deleted them, after I uninstalled everything through the control panel. Like I said, I know they have a "magic wand" piece of software that does the wipe, i just haven't got a copy, so i'm hoping someone out there does. Thanks for looking at my problem though, its appreciated xx

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taran_2005
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SOURCE: my harddrive was completely clean. i can't find

Hi,

You could download the same from :-

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?sw_lang=5&lc=en&dlc=en&cc=cz&man_lang=cs&product=439488&lang=en

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Nov 04, 2009

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SOURCE: I have a HP computer with XP and a PSC2355 HP

Is this a USB connection? Did you plug it in before you installed the drivers? If so then the registry keys will have been modified. You will either have to google which one to change back or run system restore which should do the same thing

Regards

Chris

Posted on Nov 06, 2009

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