Question about HP DeskJet 3325 InkJet Printer

2 Answers

Hp deskjet 3325 not printing

This very basic printer often refuses to print & HP's workaround no longer fixes the problem. The HP website says to hit stop on the printer spool, to unblock whatever is sitting in the printer queue. Usually this fixes it (although it doesn't explain why those docs wouldn't go thru in the first place). Recently, when I hit stop on the printer spool, the docs disappear - but then i go to print something else and a msg says that i need to select a printer. I do this by hitting start on the printer spool (as my printer is definitely installed as the designated printer) which then brings back the docs in the printer queue - and still, nothing will print! can somebody help please, i'm going crazy! PS: I've read Norms solution, Mar 28 '07, but Im' not sure whether it's just a long-winded way of doing stopping the printer spool. Should i try it? And why doesn't HP's short cut work any longer?

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  • 7 more comments 
  • kerrie byrne Jul 11, 2007

    thank you for that, i'll try it over the weekend, but could you please explain 'Come off line.
    Disable the A/V software', a little more.

    thanks again.

  • kerrie byrne Jul 15, 2007

    Am having trouble downloading the driver, could you pls inform me how to create a folder on the hard drive, obviously they don't mean to create a folder in My Docs - instructions are to name it c:\dj3320, My Docs doesn't accept colons in folder names. I have Windows XP.

  • kerrie byrne Jul 22, 2007

    Meanwhile back at the ranch...! this is the first chance i've had to do this thing without distractions. Before uninstalling the current driver, i went back to the HP site, it has a ActiveX facility for checking the printer, after checking it recognised the printer & PC. It then gave me the option of downloading the latest driver for it, without further explanation. I clicked on that button, but wondered why it was giving me that option.

    So i'm downloading that driver now, obviously i'm going to uninstall the old driver first before i install the new one. It was just a bit strange that it was kindof implying that the new driver would over-ride the old one, but that's not right, is it?Are there any issues about downloading a driver when you've still got the old one on the system?

    Another? given that it recognised the printer, do you still think it's a communication problem?

  • kerrie byrne Jul 23, 2007

    Still back at the ranch, I have uninstalled the old driver, installed the new one, installation msg was that te printer couldn't be found, changed the port, but it wouldn't print out the callibration test. Did the whole thing again, uninstalled, reinstalled. The printer queue clearly shows all the test docs sitting there with today's date. But no joy. I've checked all the connections. Do you have any other ideas, please? I've got a feeling it must be something really simple but i can't put my finger on it.

  • kerrie byrne Jul 23, 2007

    Having now uninstalled and re-installed several times, i did the HP printer check and it tells me 'you are using the latest driver! A check of your driver settings shows no problem.' Yet it still won't calibrate.

    One thing is that i didn't disable Sypbot. It keeps coming up with 2 msgs, that it detects a registry change, and then a separate box says registry change denied. I'm thinking to disable it,then uninstall/reinstall again?

  • kerrie byrne Jul 23, 2007

    Ok, maybe forget all of the above troubleshooting efforts - I may have found the problem. While the printer is showing up in Control Panel after everytime i reinstall, the document queue shows the callibration docs in the queue, but where it should show which Port they're going to, it's blank, no Port is mentioned. This seems out of the ordinary.

    Also, turned printer off for a few mins, it briefly grunted when i turned it back on, which is an improvement. I deleted the calibration docs from the printer queue (at least they disappeared immediately which is also an improvement) unsuccessfully tried to print a test doc - it did show the correct port when i clicked on Print in Word, but still no port in the seperate printer queue dialog box. Also, after you click Print, HP brings up a box with the printing info and a picture of cartridges with ink levels. It just brought up the box, but with no pix of the cartridges, which is always a sign of a problem.
    I don't have a clue as to what to try now!

  • kerrie byrne Jul 23, 2007

    Windows XP

  • kerrie byrne Sep 02, 2007

    Hello jackboy,
    I have made some progress in rehabilitating my printer: i finally did a succesful reinstallation but it only managed to print out a few pages, the next time it got to half a page, then stopped - although the self-tests have been fine.

    In relation to your more recent suggestions, HP has a self-checking function so that you download the correct driver for your PC . I tried the installation function via Control panel but it is just another way of installing the driver, which i had already done.

    But the thing is, as i had done so many unsuccessful installations, although i have deleted the printer each time before re-installing, they haven't uninstalled properly. That could be now be part of the problem, given the printer's persistent recalcitrance. I understand i should probably go into the hard drive and delete the files relating to all the unsuccesful installations. Could you please, if poss, give me some direction as to what i should be looking for, and exactly where i might find the relevant files?

    In the last 2 weeks progress has been further hampered by a new, generic brand ink cartridge which although prescribed for this printer, was wholly incompatible.

    I realise i should probably muster up the strength to send an email to HP. I will do so when time permits. But I think they could provide better info on their website. They probably want people to buy into the planned obsolence factor and just go out and buy a new one, well if i have to do that, i don't think it will be an HP!

  • Anonymous Mar 31, 2014

    Printer will print anything else but not word files

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I don't think it is a printer problem as such more a communication problem. Un install the printer software. Close down the Computer. Unplug the printer. Start the computer. Come off line. Disable the A/V software. Run the installation disk only plug in printer when prompted Tell us what happens

Posted on Jul 10, 2007

  • 3 more comments 
  • john ash
    john ash Jul 11, 2007

    Printer software and drivers is very particular
    when it installs and other programs running in the background can interfere with the process.
    They very often advise that the Anti Virus program should be shut down[disabled]
    So with the A/V shut down it makes sense to come offline as you will have no protection.
    It also pays therefore to ensure no other programs are running whilst the install takes place.

  • john ash
    john ash Jul 15, 2007

    Creating a folder is easy
    Do this- Go to C drive- this your primary and open it In the left hand side you will see
    Create a folder.
    Click- and a new folder pups up - in fact do several more a spares.
    Go to the folder put the cursor on it and right click. Look doen the wind you will see 'rename'
    Give the folder a name
    Naming folders by the way there are restirction on cerain punctuation marks I always use a dsh[minus sign] for everything]
    You can also right click on the closed folder and create a shortcut- the folder symbol with an arros and drag that or cut and copy to the desktop.

  • john ash
    john ash Jul 23, 2007

    Printer calibration is normally a built in thing in the printer- the computer plays no part in this operation apart from telling the the printer to do it usually -so much changes all the time, even this may have changed.

    I have only just thought of this.
    What operating system is your computer?

    Tell me that and possibly a whole new world of fixes will presnt them selves.

  • john ash
    john ash Jul 23, 2007

    OK the reson I asked is that now stuff is going over to Vista there is a whole new world of issues with device drivers.
    Now the new driver you put in may be the revised driver to cater for Vista- in which case- you would be in trouble with XP
    In fact it does no harm to have doth drivers in place.

    If you go to Start/Printers and faxes.
    Click on install new printer.
    When you get the window asking for the CD or select 'From list'.
    Choose - 'Select from list'.
    Select the printer maker.
    Select the Model.
    Click OK
    When it comes up on the printer/Faxes panel right click Make default printer
    Then try.
    If it is OK delete the others.
    Why did I not say all this in the beginning
    I must be getting old
    Oh I am - I was 74 last week.

  • john ash
    john ash Sep 02, 2007

    Deleting the printer should be enough- but you can go further.
    Go Control Panel/Add remove software
    and delete everything HP[relating your printer]

    Now go to Start/Run/ in the field type -Regedit
    To to top car -edit- and click on -find and in the field type the full name of the printer.
    When the side box loads with lots of reference to the printer -Edit/Select all/Delete.
    Then follow the install routine as described.
    The fact that it printed some pages is encourageing.
    but a test page is generaed in the printer to prove the printer works- so it does not porve connection to computer- a page of ext from your own files will prove it however.

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Pleas tell me why printer continously blinking and not print

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