Question about Dirt Devil Vision Turbo W/Bonus Upright Vacuum Vacuum

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Roller doesn't turn - Dirt Devil Vision Turbo W/Bonus Upright Vacuum Vacuum

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I can help. I own a Vacuum store in Hallandale Florida. You can google me at 954-454-3594. I can help diagnose over the phone to resolve the issue.

Posted on Jan 15, 2013

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Posted on Jan 02, 2017

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HV9010P ROLLER BRUSH DOESN'T MOVE


That is probably the belt. Open up the bottom screws and take a look. The cat or dog hair usually gets stuck in the ends of the rollers and stops the belt from effectively pushing the roller. You may find that the belt is still on the drive and the roller. If you do just clean out the roller.

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Your belt is broken and needs to be replaced. Turn this brush side up. Unscrew the cover plate and you will see where the belt goes. Pull out roller, put on new belt, put back together and there you go.

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Hi there,

I'm sorry to hear you're having difficulties with your DC07. Please check you have the brush control set to 'Carpets', as the brushbar will not rotate when you have the brush control set to 'Hard Floors'.

If the brush control is set to 'Carpets', and the brushbar will not rotate when the machine is reclined into the vacuuming position, I'd encourage you to contact us directly so we can provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

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http://www.dyson.com/

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Hi Liz,

I'm sorry to hear that you're concerned about the noise your DC17 is making. It will be difficult for us to help without hearing the noise, so it's probably best if you get in touch with us directly. One of our Helpline experts will be able to determine the cause of the issue, and will be able to recommend the best course of action.

You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

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The part that vaccums the carpet will not turn. I checked for hair and debris thinking maybe that is the reason it is not turning but it is clean the attachment works great it is getting good suction...


If your roller doesn't turn, it's most likely your belt. Unplug your vacuum, take pictures as you go for easy re-assembly. The nelt is either accessed from a side plate that will say 'Belt' or from underneath by removing the screws on the cover. They slip on and off for easy repairs.

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Hello, Sir I was using the wand to pick up loose dirt inbetween hard spots to get to and all of a sudden it stopped. The roller brush turns on, but when I try turning the red button on, it...


Hi there,

Sorry to hear you're having a problem with your DC24. Please get in touch with us directly so we can provide further assistance. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, call us free on 1866MYDYSON, or email us at askdysonUS@dyson.com. One of our experts will be happy to help you resolve your problem.

Kind regards,

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My Hoover brush spins, but doesn't have very strong suction. I've checked the filter, tubes, but it seems as though something is stuck inside. Can you tell me how to check behind the roller to...


To get the roller out.Turn the machine upside down.You will see some screws.Remove them.That allows you to remove that plate.The roller will just lift out.Some have a cap on it and can fit tight.On the back of the machine are two more screws that hold the hose on.You can take the hose off there ,if you have not already.Running a straightened out wire hanger through the hose will insure that there is not a clog you may be missing.As it is a few years,replace the belt while you have the roller out.It is on one end of the roller and the other end slips on a small wheel.It is easy to do and may improve the over all performance of the vacuum.

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