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Aloha, I have a WD (Western Digital) external hard drive with information from my old computer (which just crashed). However when I plug in the usb device not recognized - one of the usb devices attached to this computer has malfunctioned and Windows does not recognize it. I bought a brand new Dell laptop and I also updated all drivers...please help, please do not use tech terms, I am a novice...thank you

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  • leotio Mar 22, 2009

    I have the same problem with the same device, I think the problem is some kind of stealth virus, as I plugged it in someones PC and it worked, the AV kicked in and found some viruses which it got rid of some and another it could not. My CA av didn't find anything.

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    Can you try to connect the HD to a friend's computer to see if you get the same error?

  • Roberta Smith
    Roberta Smith May 11, 2010

    basically the drive has failed and some advance date recovery is necessary

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You just have to get someone that know more about window operating system setup, nearby to help to scan the Hard drive, by using window setup repairs gooluck

Posted on Jan 26, 2009

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Why is there a question mark on my WD My Book 500 external Hard drive short cut?
Wow, Im amazed at the guy who threw his WD into the freezer for a week after a fatal crash and was able to get most of his stuff back! I was so frustrated after my second WD crashed that I gave up and used it as a door stopper. I was too bummed out to even bother returning it for an exchange, and when I did think of doing that, it was too late. I decided never to buy WD again, their drives are pure junk!
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I plug in my WD external hard drive, i hear the chime saying the computer knows i plugged something in, but i see no icon to click on to open it. HELP! i have soooooo much information on this thing!
- try plug in a normal usb port (usb2)


- try open up the device manager, look for your WD and delete it.
then unplug and plug back.

try goto control panels->administrative tools->computer management->disk management
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Your WD HDD have been attacted by viruses for your computer or outside computer where you used it last. Make sure that you have an up to date antivirus software, scan your computer or the external hard drive, explore your computer, go to tools - folder options under view files & folders select show hidden files and folders apply and ok it.

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Brand new - plug in, switch on, and instantly get
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Take it back to where you bought it, and get a replacement,
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Hey,
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Try a replacement USB cable first. If that does not fix the problem, then the USB to SATA adapter board is faulty, in that case you will need to take out the internal disk to replace the external enclosure.

see
YouTube - How To: Take Apart A Western Digital My Book Enclosure

If unit is under warranty see : WD Support > Warranty Services > End User > Warranty Policy.

Note any SATA external enclosure willl work wthe same with the internal WD HD.

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Cannot delete files straight from Western digital My passport HD
HOW TO BYPASS THE CRAPPY SOFTWARE
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1. Install WD Smartware and update it.
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320 WD external hard drive
Could you be more specific? What do you mean "when I plug it into my computer?" Whay did you buy one..was there a problem with your existing one? Did you replace your old one or are you adding this new one to the other. Did you use the software that came with the new WD? Many details that you have ommited.

Justsayes

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