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Aloha, I have a WD (Western Digital) external hard drive with information from my old computer (which just crashed). However when I plug in the usb device not recognized - one of the usb devices attached to this computer has malfunctioned and Windows does not recognize it. I bought a brand new Dell laptop and I also updated all drivers...please help, please do not use tech terms, I am a novice...thank you

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  • leotio Mar 22, 2009

    I have the same problem with the same device, I think the problem is some kind of stealth virus, as I plugged it in someones PC and it worked, the AV kicked in and found some viruses which it got rid of some and another it could not. My CA av didn't find anything.

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    Can you try to connect the HD to a friend's computer to see if you get the same error?

  • Roberta Smith
    Roberta Smith May 11, 2010

    basically the drive has failed and some advance date recovery is necessary

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You just have to get someone that know more about window operating system setup, nearby to help to scan the Hard drive, by using window setup repairs gooluck

Posted on Jan 26, 2009

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