Question about Danby DWM5500 Front Load Washer

3 Answers

The Door Handle Cracked off!!!!

Ok so i the handle which keeps my Danby DWM 5500 cracked off so i need to get a new one....Anyone Know Where i can get one???

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  • jonjon1 Feb 08, 2008

    I have the same problem, did you find a solution??/

  • jonjon1 Feb 08, 2008

    I have the same problem did you find a solution?? Please help!

  • redhills Mar 06, 2008

    Door handle has cracked off. What is a solution?

  • Anonymous Mar 23, 2008

    The door handle cracked off after about 6 months!!!!!


  • Anonymous Mar 29, 2008

    I have the same problem - the door handled broke off

  • del17 May 19, 2008

    Same problem, what is the best solution

  • gglaw02 Jun 26, 2008

    same problem. Hopefully I will be able to open it.

  • gglaw02 Aug 14, 2008

    Yes I do know where to get a replacement handle. Contact the company (Danby). You can order the handle. It costs about $3.00 plus shipping. I ordered two just in case. It is a little tricky taking off the old one and putting the new one on because of the spring inside, but I was able to do it. The handle is a little bit loose, but I can open and close the door with the handle now. If you have trouble opening it with the broken handle, use a butterknife to gently pry it open.

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Posted on Jul 11, 2007

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Yes I do know where to get a replacement handle. Contact the company (Danby). You can order the handle. It costs about $3.00 plus shipping. I ordered two just in case. It is a little tricky taking off the old one and putting the new one on because of the spring inside, but I was able to do it. The handle is a little bit loose, but I can open and close the door with the handle now. If you have trouble opening it with the broken handle, use a butterknife to gently pry it open.

Posted on Aug 14, 2008

  • Kristopher Fuhr Aug 20, 2012

    How were you able to use a BUTTER KNIFE to operate the door??? I would DIE To know how to do this!

  • Kristopher Fuhr Aug 20, 2012

    How are you able to use a BUTTER KNIFE to pry open the door? I'm afraid I am going to break the front face! How are you doing this?? I would LOVE to know!

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I went to:
Danby Products Inc
Ottawa, OH 45875
419/425-8627
Ordered a new handle, $3.78, got it UPS in a few days. Took 2 screws and 5 minutes to replace.

Posted on Aug 13, 2008

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I just fixed this problem - it is very easy and Danby was very helpful.

FIRST OFF - Why this happens: when the washer finishes a cycle, you must wait and additional 2 MINUTES prior to the washer unlocking. That is probably why people break the washer.

Now for the solution - Danby sells the part for under $5.00, part number 533. They will send you a pdf file with an illustration of all the washer parts so if something else broke, you could replace it.

go to Danby.com or call 419-425-8627

Sometimes there is a long wait which is no fun. Ask the receptionist to put you thru to the manager and the manager will take your number and have a parts person call you.

Good luck!

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