Question about Tomtom One XL GPS Receiver

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The tom tom mounting for the windscreen keeps fallng off

When I stick the tom tom mounting on the windscreen (the only place you can put it), during the trip is falls off. I believe it is stuck very firmly to the windscreen. Has anyone else had this problem and if so what did they do to solve the problem, or did I just get a faulty one?

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  • wholeo401 Jan 28, 2009

    I have the same problem,sometimes I wet it and it stays and sometimes I dont wet it and it stays. Once I remove it I have to start over trying to make it stay again. Whats the answer?

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I have had the same problem a few times. The only thing that seems to help me is to put the mount on the windshield first, ensuring that I push it firmly into place, and then slide the gps unit into it.

Posted on Jan 31, 2009

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The mounting bracket does not adhere to the slightly pebbled vinyl surface of my dashboard. Does the clear plastic cover, with the tab, come off or stay on? Also, there is a round black disk that...


The mounting bracket is meant for mounting on the windscreen. It won't stick to the pebbled vinyl surface of the dashboard as the surface allows air in. You take off the thin clear plastic cover. The black disk that came with the satnav can be stuck to your dashboard if you want to mount the satnav there. Clean the dashboard and peel off the plastic cover off the disk to stick it to the dashboard. Be sure not to put it where there's an airbag. You can then attach the satnav to the other side of the disk the same as to the windscreen.

To attach the satnav to the windscreen press the suction mount against the screen and press the lever towards the screen. To remove it pull back the lever and lift the tab on the suction pad.

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1 Answer

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i am presuming you dampened the surface of the windscreen to help it adhere?
Other than that...and as its new its under warranty and should be replaced IF it is faulty
return the faulty unit to your seller but make sure you have proof of purchase

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Also you will have got a mains power lead.
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To release the unit from the mount PRESS in the button in the middle of the screen top rim and lift off.

Remember to turn of the power at the socket to stop wasting electricity

The usb part of the desktop mount goes into your pc so you can connect to TomTom home or just plain old 'back it up'
It is ok to have power switched on or off when connect to the pc, there is no need to unplug the jackplug.

Hope this helps

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Use an 'alcowipe' available from your local chemist.
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Aternatively get a bottle of 'Spirit Alcohol', also available from the chemists and use a cloth to dissolve the glue

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