Question about Canon PowerShot SX100 IS Digital Camera

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EOS Utility program cant download pictures.

Previously the Eos Utility program provided with the camera worked well (on XP sp2) and downloaded all pictures neatly into folders for the date the pictures were taken.

Now however, for some unknown reason, this utility doesnt work. The camera is recognised and is listed in device manager as an "Image Capture Device" as Canon Powershot S3 IS.

If I use the windows native tooling I can pull images off the camera (same with Adobe Photoalbum) - but it doesnt sort them neatly by the date they were taken so its a bit anoying.

Any ideas what might have changed? the canon EOS utility program used to work for me but now does not automatically appear when I connect my Canon PowerShot SX100 camera. Also the camera "freezes" on the last image taken and does not respond when I press the menu button or any other button.....

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  • Canon Master
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It's very hard to troubleshoot software problems online, and it likely is a software issue. You may fix it, but it will pop up again some day. Camera/cable interface problems are notorious. But why put up with the headache of these software problems? Please see the following post, as it outlines a much easier, faster, and less error prone alternative way to download your photos:

http://camerarepair.blogspot.com/2009/01/how-do-i-download-photos-or-pictures.html

Posted on Jan 25, 2009

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  • 45 Answers

SOURCE: EOS Utility program cant download pictures.

1'st thing. You don't have an EOS camera so you won't be able to use EOS utility.


Posted on May 30, 2008

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Posted on Jan 02, 2017

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Not a good idea to post your phone # and e-address on this or any other site.

This question arrived on FixYa.

Problem is the camera firmware isn't compatible with the software possible needs a Canon free update or purchase a card reader and download your pictures stepping around the camera.

The computer will look at this card reader with the memory card installed as an external hard drive or memory device.

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if you are hooking your camera directly up to your pc it will look for the software program to pull pictures off with... if it is not on the pc then hooking camera directly to pc will not work.

it should have come in your box with camera and i think mine said install first before hooking camera up to pc.

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