When i connect the sansa e280 to my computer, it doesnt show up in My Computer so i have no way of adding songs. I was wondering if we needed some kind of software or install something to add songs, like iTunes for the ipod..
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When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
I experienced a similar problem caused by corrupt files saved on the internal memory of my e280. (I could not delete/remove the files) I had to format the internal drive of the e280 and re-copy the files back on to the unit. Works great now. When formatting the device use the command from windows. (ie right click on the internal memory icon and select format)
Note: Formatting will remove/delete all the files (eg music,photos..) from the e280 so make sure that you have backups.
"Refresh database" is a normal message that you will get everytime you unplug the Sansa from the computer - don't worry about that aspect.
If the songs that you have transferred have DRM encryption on them, they may not play right (or at all) on the Sansa.
If you have Windows Media Player 11, I would get the firmware update from the Sansa website AND format the Sansa inside Windows Media Player:
for the firmware,
for the format, http://www.sandisk.com/Retail/DriverDownloads.aspx
Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything and get your player functioning normally.
I never use Windows Media to add music to my sansa... If you want all music to show up click on my computer and then click on the icon for your sansa. there may be a folder that says music but if not it is a hidden folder. if this is so you must go to tools, then folder options, and then the tab that says view. under this will be an option that says hidden files and folders and click show hiden fles and folders and OK. this should allow you to see the music folder. from here on you can just copy and paste all files.
The device has 2 modes on it MSC and MTP, if you changed modes and uploaded songs in the other mode, they are only visible on the PC in that mode. But, the PC will show the total amount of free space on the device.
If this is not the issue, I would try formatting your device to remove everything and start over.
You can FORMAT thru My Computer>Device Name (e280)>Right Click and select FORMAT.
Best of Luck.
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You dragged & dropped files in recovery mode?
Recovery mode is only for re-installing the firmware or formatting the device if it is unresponsive.
If you are wanting to drag and drop files onto the device, the music needs to be put into the Music folder on the device.
If you do not see the Music folder, you will need to enable hidden files and folders on your PC.
Best of Luck.
p.s. - you can add to this question this doesnt work.
I don't know if you've inadvertently deleted the music folder, but that's what I did, when I deleted all the folders by mistake, thank heavens for in-store warrenty, they replaced it with another one. What I noticed on my replacement is synchronizing with media player doesn't work, it creates ghost folders and thinks music is there when it isn't, I don't understand it.
Solution: open two windows for my music and sansa e280 music, then just drag and drop the folders;
what I noticed is that in my music the folders are named by artist, and I prefer to see them by album, but when I view them in the player, I see the albums with the tracks in the right order.