Question about Compaq Presario 700 470024-192 Notebook
My sound icon has an x on it, when I highlight the icon with mouse it states No Audio Output Device is installed. I went to Device Manager it doesn't even show no sound device. I have installed drivers but it won't work because it needs a sound card, I believe it is realtek sound card not sure.
I also have the Acer 5100 Notebook, when I received the laptop the only CD they gave me was for Windows Vista Home Premium that is installed on my PC. Instructions stated to do a Back-up of all the programs and files on the PC before using it. I did that, so I have the back-up. If I run my back-up will it erase all my info on my pc? Will it restore my sound card?
I believe this all started when Windows Update did a update this month the end of July, everything updated except one update, and that was the New Vista Service Pkg 1. So, I didn't think anything of it, so it required me to restart my computer, and then when the pc was up and running again I didn't have a sound device, I didn't notice it right away until I tried to open windows email, it wouldn't open. I tried playing songs on my media player no sound. So, I tried to do another Window Update, hoping it would restore my sound card. But it stated I had all the updates except one which was New Vista Service Pkg 1.
Everytime I would try to update to that version it would stop in the middle of the update, and ask for the CD for Microsoft Word 2002, I couldn't find the CD, and the update failed. Window update wouldn't install the new version of vista. At first the Window Vista would not update to my pc until I removed XP version of Word 2002 from the Acer Laptop.
So, I decided to uninstall Word 2002, rebooted, then updated to the New Windows Vista Service Pkg 1. no problem updated ok. So, I restarted my pc thinking it would restore my sound card. No sound card. Tried to do another windows update. Stated No Updates are Available at this time.
I have been going to other forums alot more people are having the same problem. I went to Acer, and Realtek, no downloads for Sound Card, just driver, downloaded that, but still I don't have a sound card. I went to some sites, and they want you to pay them for downloading drivers, and sound cards. I'm not going to do that, so I guess I will contact Acer Support, and Realtek Support, and Defintely Microsoft Support.
This is ridiculous. Especially since there are many people having the same problem. It has to be a bug in the new microsoft windows vista service pkg. 1 update. my lapi shows the msg that audio ouput device is uninstalled, so how i can solve this problem..
The "Audio Output Device" is a piece of softwre, not a sound card, that is supplied with the original install cd(with the drivers). Even if the sound chip was made by Realtec you may have to get the "Device software" from Acer. If I were you , I would save everything I needed on CDs the reinstal the system. I woudl then save the audio sound on a cd in case I had the same probblem again. I know how frustrationg this can be. Went through it several times myself.
Posted on Jan 24, 2009
Control panel audio
then voice make sure in device default you have your type selected and also default device for mic
then press apply
let me know if this helped you may need to update driver
Posted on Jan 24, 2009
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 01, 2011 | Computers & Internet
Jun 29, 2009 | HP 2133 Notebook PC
Feb 05, 2009 | Toshiba Satellite U300-ST3091 Notebook
Jan 03, 2009 | Dell Latitude D600 Notebook
Aug 26, 2008 | Toshiba Satellite A135-S4527 Notebook
Apr 16, 2008 | Logitech diNovo LX300 Keyboard/Mouse
Dec 14, 2007 | Microsoft Windows Vista Ultimate Edition
191 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: