Question about Dell 948 All-In-One InkJet Printer

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My printer says clear carrier jam.

The carrier behind the ink Cartiridges is off i need to know how to fix it.

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  • simms_alice Feb 06, 2009

    the paper want go through, I believe the feeder bar is off or broken.

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First remove the carrier and remove the dust and install the perfect catridge

Posted on Jan 24, 2009

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1 Answer

My printer will not print, keeps displaying ( clear carrier jam! ). How can I fix it?? Do I need to buy a new printer or is this an easy fix. I 've unplugged the printer and checked ink cartridges...


Turn the printer off and unplug it from the wall. Press and hold the power button for sixty seconds. Open the top of the printer to make the ink cartridge carrier accessible. Grab the ink cartridge carrier with your hand and slowly move it back and forth until it moves freely. Then plug the printer back in and turn it on. That should solve your issue.

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I changed the ink cartridges and now it just flashes and says clear the carrier jam and press start??? what is a carrier jam and i have cleared everything that can be cleared and it still want work, so...


The mechanism that carries the cartridges is call the carriage (carrier). Remove all the cartridges and reinstall them, now move the whole mechanism with the cartridges installed from it's original position to somewhere and verify that there's no obstructions blocking the movement of the carriage. You can simply open the front access door and move the cartridges to somewhere from where it is now. That'll help you clear the error if there's no physical damage with the machine.

If you need further help, let me know.


Good luck.


Thanks for using FixYa.

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CLEAR CARRIER JAM...HAVE TRIED EVERYTHING I CAN THINK OF


Look at the encoder strip behind the carriage assembly, if there's ink or grease on it, clean with a Q-tip. If the cleaning station doesn't let the carriage go all the way to the right, it might be broken or jammed.

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Photo 926 cartridges got stuck and now won't move


Power down printer. Lift cover and manually slide cartiridges left to right a few times. close cover, power on and see if when you open the cover again the cartiridges align. To double check your system is working, try to make a copy of a document.

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Carrier jam on dell 924 printer??


eventually I uninstalled it then re installed it and thank god it solved the problem ididnt know it was that easy

Jan 16, 2009 | Dell 926 All-In-One InkJet Printer

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Ink carriage system is broken, not worth repairing.

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Carrier jam on printer


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
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Correct position of Encoder strip
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Hope it should fix the issue.

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1 Answer

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There are few things you may try to fix the above problem.
Rebrick the printer. and set the printer to factory defaults

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I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.

Hope this helps

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I just found that one of the little feeder rollers (??) on the roller bar has jumped out and is sitting (still attached by its spring) on top of the roller bar. I reckon that's curtains for the printer. Am I right or is it repairable?

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