I've had my printer for 13 months and I have only used it a handfull of times. Recently, when I turn "on" the printer, it makes a loud clunk noise and "Clear the carrier jam..." appears on the screen. I have no idea how to fix it. Dell does not offer an extended coverage on this printer, once the coverage has expired. I've tried disconnecting the power supply, I called Dell's Technical Support Department, and after 30 minutes of troubleshooting with a "tech", (obviously reading the instructions off a handout) he came to the conclusion that "the printer has simply gone bad..." Nothing against the guy, really... I'm simply frustrated...
Can anyone please help? PLEASE!!!!
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The long clear strip is the encoder strip that the cartridge carriage reads to know where it is in the printer. It should not have just fallen out. There should be a small hole at each end of the strip to attach it to points in the printer. If one of those holes is broken you might as well get a new printer. Paying someone to buy a new encoder strip and install it will most likely cost more than the machine itself.
lift the printer and shake to check if it sounds like a piece broken inside.. turn the printer off take the power brick out from the back.. manually pull the cartridge to extreme right then center.. check if cartridge is aligned correctly.. if nothing of this works.. contact dell for replacement under warranty.. if out of warranty.. inkjet printers cannot be repaired if broken.. u can buy a dell v313 of same quality for $59 with warranty..
Check your entire feed to make sure there is NO paper jams. Sometimes even the smallest little piece of paper can get jammed up and can e hard to see. You can also check your manual for diagnostic mode and alignment print page.
This is what my printer did when it kicked of the 14" plastic strip inside the printer(see posts referring to strip). Look inside for a loose, quarter inch wide and 14" long plastic strip with slots on the end. Let me know if you solve this.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.