Question about Dell 926 All-In-One InkJet Printer

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"Clear the carrier jam" on DELL Printer 926

I've had my printer for 13 months and I have only used it a handfull of times. Recently, when I turn "on" the printer, it makes a loud clunk noise and "Clear the carrier jam..." appears on the screen. I have no idea how to fix it. Dell does not offer an extended coverage on this printer, once the coverage has expired. I've tried disconnecting the power supply, I called Dell's Technical Support Department, and after 30 minutes of troubleshooting with a "tech", (obviously reading the instructions off a handout) he came to the conclusion that "the printer has simply gone bad..." Nothing against the guy, really... I'm simply frustrated...
Can anyone please help? PLEASE!!!!

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  • 2 more comments 
  • Anonymous Feb 19, 2009

    the printer cartiges have shifted to the right side and a cord that looks like a razor is pulling and tougging but the cattiges wont move Help!!!!!

  • Anonymous Feb 24, 2009

    I have the same clunking sound with the same error message. I did notice that the clunking comes from the print cartridges going from left to right very fast. Can anyone help us or was this machine not worth the price paid?

  • belzar Apr 18, 2009

    I also have a 926 AIO printer that the carrier slams to the left and to the right and reads clear carrier jam. I tried cleaning the inside however without resolve. This print is about 15 months old.

  • Anonymous May 04, 2009

    Same problem! I use it everyday at work. One day it states "clear carrier jam", there is no carrier jam! I guess it is all worked out! This is really bad for me because I'm in the middle of a major project and we are trying to cut cost in our office.

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  • 142 Answers

Could something be stuck in the printer? clip/ paper/ dust
might be that simple!

Posted on Jan 27, 2009

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1 Answer

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The long clear strip is the encoder strip that the cartridge carriage reads to know where it is in the printer. It should not have just fallen out. There should be a small hole at each end of the strip to attach it to points in the printer. If one of those holes is broken you might as well get a new printer. Paying someone to buy a new encoder strip and install it will most likely cost more than the machine itself.

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Please perform the steps mentioned in the link below:

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The steps would help resolve the carriage problem as well.

Jun 17, 2010 | Dell 926 All-In-One InkJet Printer

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Sounds like the carrier sensing strip (It tells the printer the location of the carrier) most likely time to replace


Apr 19, 2010 | Dell 926 All-In-One InkJet Printer

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I keep getting an error message that says clear carrier jam and then press the checkmark. However, there is no jam that I can see. Whenever I open the top of the printer the cartridges just remain stuck to...


lift the printer and shake to check if it sounds like a piece broken inside.. turn the printer off take the power brick out from the back.. manually pull the cartridge to extreme right then center.. check if cartridge is aligned correctly.. if nothing of this works.. contact dell for replacement under warranty.. if out of warranty.. inkjet printers cannot be repaired if broken.. u can buy a dell v313 of same quality for $59 with warranty..

Dec 22, 2009 | Dell 926 All-In-One InkJet Printer

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Not working see bottom


Check your entire feed to make sure there is NO paper jams. Sometimes even the smallest little piece of paper can get jammed up and can e hard to see.
You can also check your manual for diagnostic mode and alignment print page.

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eventually I uninstalled it then re installed it and thank god it solved the problem ididnt know it was that easy

Jan 16, 2009 | Dell 926 All-In-One InkJet Printer

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Did you lift up the front and look?
Did you open the door in the back (lower) and look?

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This is what my printer did when it kicked of the 14" plastic strip inside the printer(see posts referring to strip). Look inside for a loose, quarter inch wide and 14" long plastic strip with slots on the end. Let me know if you solve this.

Dec 15, 2008 | Dell 926 All-In-One InkJet Printer

1 Answer

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.


Good luck...

Oct 24, 2008 | Dell 926 All-In-One InkJet Printer

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