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Hi. I have a Packard Bell Store & Save 3500 320GB external USB drive with power pack. Acer Laptop TravelMate 4220 with XP Pro SP3. Connecting the 3500 hangs the laptop. I read somewhere previously that you have to connect & power up in a certain sequence, but I can't recall it. Any sequence I try usually fails - but very occasionaly it all works to my surprise. It all worked fine after puchasing about 2 years ago - just for a few weeks. Then this trouble started and I have not been able to solve it properly since then. Can you please assist?

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Hello,

The sequence you plug in the hard drive shouldn't matter. I would click Start -> Run and type:

eventvwr

Click okay. When the Event Viewer loads, click Application. Do you see any errors associated with the times you plug in the drive? Also, check the System events and look for the same thing.

If I were you, I would replace the cable connecting the computer to the external drive. If that doesn't work, I would get another external enclosure and transfer your drive to it.


Posted on Jan 24, 2009

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