Hello: My nephew, while my sister's back was turned, pressed some keys on her laptop which was working fine. Now the display is black but you can barely see to navigate the system. She pressed the function key combination to brighten the display, but still can only barely see screen to navigate the system. Is there anything you can suggest to rectify this situation? I do not think it is the inverter or the bulb as the laptop was working fine until curiosity got the better of my nephew. Thank You in Advance for your assistance and/or suggestions.
Respectfully
Dee
Sounds like a backlight issue, first power reset it, unplug it, pull out the battery (its usually the long panel on the bottom or back) hodl the power button down for a minute and then repalce the battery and ac adapter. that should do the trick if not i would suggest calling HP to see if its in warranty so that you may have it repaired for free, if not take it in to a repair shop
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Good Evening:
I apologize for the delay in responding. I have not been on my computer in a few days. My sister and I tried your suggestion, but it did not work. She will be taking it to a repair shop to see if there is any hope in saving her laptop, and hopes the repair will not be very costly. Thank You so much for responding and for all you assistance.
Respectfully,
Dee
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