Question about Xerox XG-91D 19" LCD Monitor

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19" Xerox flat panel monitor

My husband bought me the 19" Xerox flat panel monitor model XG-92D for Xmas Dec 06. I see I'm having the same trouble as most of you. Mine started out having trouble when I'd turn it on. It flashed the greyish-white screen to black several times and I had to keep pushing the on/off button. It eventually worked, but now, I can't get the winxp screen at all. It does the exact same thing when it's not plugged into my pc. I called circuit city who told me to call xerox. They passed me off to tech support, who told me it must be a bad graphics card. I'm supposed to mail it back to them at my expense for them to repair it. I'm tempted just to throw it in the trash and buy a different brand monitor. Any of you get yours fixed? and what was the problem? Something I can try at home?

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  • Reka Apr 28, 2008

    I have two identical Xerox flat-panel monitors. One works fine. The other one started having the white screen issue a few months ago. Basically, when I first turned it on, it would come up with a white screen (sometimes with some gray stripes flickering), then eventually it would fix itself and work again. I ended up setting my power management to never turn the monitors off - I manually turn off the monitor that's behaving ok, but leave the other one on 24-7. This morning, though, I absolutely had to restart my computer, and even that little bit of "no signal" was enough to send the bad monitor into conniptions. It now won't come on at all - when I turn it on, there's a white screen, then it goes black for a second, then the white screen comes back, this time with a gray line down the middle. No matter how long I leave it, it will not come back on.

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I have the same monitor and the same prob...White screen comes on when i start my comp...I turn the monitor off and on 100x and eventually it works...It was like this for like 2 months...Now it doesn't turn on at all. So get ready for that lol sorry. I suggest you get a new monitor and never buy xerox products again.

Posted on Mar 26, 2008

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Always try with another monitor,before do nothing else. this reveal if the problem is the monitor. could be a cable problem( cutted inside),could be a backlight problem (it have a flourescent tube and a inverter that makes it "shine" ,or a supply problem what means it don't even work.these tree case are for the repairman.

Posted on Jul 10, 2007

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Hello,

The problem is the power supply in your monitor is about to die. If you can solder then we have a repair guide that will walk you thru the repair. Check our wen site at: www.ccl-la.com/monitor_repair.htm You will need to replace 7 bad capacitors to complete the repair. If you don't want to do the repair yourself we can do it for $30 plus return shipping.

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Xerox XG-91D 19 in. Flat... Problem


If you look on the back of the monitor it has the name of the manufacturer - which I googled and found this warranty information: http://www.sylvania-displays.com/Support/warranty.html

If you already know that your monitor is out of warranty but want to try to figure out what's wrong with it, these are the contact numbers:
California:
PTI
7373 Hunt Avenue
Garden Grove, Ca 92841
Phone: 714-799-3899
Fax: 714-379-6290
Hours: 8AM to 6PM Pacific Time
Texas:
PTI
10849 Kinghurst Suite # 120
Houston, TX 77099
(281) 530-4100
(281) 530-4104 fax
Hours: 8AM to 6PM Central Time
For further warranty information, please contact our Customer Service Department
Call our toll-free service number at 1-800-776 8439 for out-of-warranty service rates.

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Faulty capacitor(s) has ben mentioned by a computer repair man elsewhere in these solutions. I returned mine to the factory and was told they replaced an 'inverter' ? 

Oct 17, 2007 | Xerox XG-91D 19" LCD Monitor

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Oct 11, 2007 | Xerox XG-91D 19" LCD Monitor

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Good Luck, please dont for get to Vote, Thank You.

Aug 03, 2007 | Xerox XG-91D 19" LCD Monitor

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