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Adobe Reader 9 problem

When I attempt to view my online bank statement, with Firefox 3.0 and Adobe Reader 9, I get a box that says it can't view online and I should shut down Adobe, the browser, and try again. This does not work. What should I do? Is there a plug-in, update, or should I downgrade to Reader 8.0?

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  • mrmtanaka Jan 27, 2009

    The add-in didn't solve the issue but I found a work around and did some old fashion copy+paste action.

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Hello,
I would like to help you to quickly solve this problem. Yes, you will need to install an add-on that will allow you to view PDF files in your FireFox browser. Follow these instructions.
1) Go to http://www.mozilla.com/en-US/. 2) On the navigation menu at the top, click on "Add-ons". 3) Next, in the text field where it says "search for add-ons", type "Adobe reader". 4) The add-on is named "PDFescape Extension". 5) Then click on the green button "add to firefox" located to the right of the add-on name. 6) A pop-up window will appear with the name of the add-on, in this case "PDFescape Extension". 7) Next you will see the "Install" button located at the bottom of this pop-up window, click it to install the add-on. After this, the pop-up window will close and open a install window. 8) In this download window, you will notice the progress of the download. When it is complete, you will be prompted to restart firefox. To do so, simply close the firefox browser window, and then start firefox up again. 9) To test the add-on, try viewing a pdf file in the firefox browser.
That's it!
I hope this helps. Please let me know if you have any questions.
Thank You,
Raphael

Posted on Jan 24, 2009

  • Raph30 Jan 28, 2009

    Thank you for the positive comment. Glad to know you were still able to accomplish what you had to.


    Raph30

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