Question about Dyson DC27 Bagless Upright Vacuum

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Have DC17 animal & the filter gets very dirty each time the vacuum is used Have washed it many times. Is something wrong?

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Posted on Jan 02, 2017

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SOURCE: Changing the HEPA filter on a DC17 Animal

Just took my Dyson in and yes my HEPA needed changing. It's under the right wheel (as you're looking at the machine); you can see it through the "vents" above the wheel. The screw is on the bottom of machine.

You will probably need a Torx (star) 15 screwdriver -- that's what Dyson seems to use everywhere.

Posted on Apr 03, 2009

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  • 2 Answers

SOURCE: Dyson DC17 Animal Not Sucking as Well as it Used to

I have had very good luck calling Dyson.

My machine seemed to be doing the same thing--but also dust and hair was building up on top of the filter after one use. I called Dyson, and they sent me a new canister--apparently something wrong with how it was sealing.

Posted on Apr 05, 2009

  • 1 Answer

SOURCE: DC17 Animal - loud noise in roller bar

We were able to get in touch with the Dyson support people and they told us this model doesn't have a clutch in the roller bar. The support person helped us walk through looking at the vacuum and it turns out the belt was stripped and they are sending us a new replacement belt. Case Solved!!

Posted on Oct 06, 2009

  • 4 Answers

SOURCE: Power shuts off on my dyson dc17 animal

I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.

So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....

Posted on Jan 04, 2010

  • 4 Answers

SOURCE: Dyson DC17 - the vacuum shuts off automatically

I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.

So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....if that shifted and is no longer hanging off...call dyson cause your vacuum is probably caked up...it will never work properly...they will send you a new part

Posted on Jan 04, 2010

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1 Answer

Does Dyson dc17 have a reset button to restart brushes


Please review the material here: http://www.dyson.com/Support/dc17/DC17-ANIMAL/DIAGNOSIS-ROOT-MENU/Flo-DC07-Gen-I-can-see-something-wrong-visual/Redirect-to-Flo-DC17-Check-brushbar/Flo-DC17-Check-brushbar/Flo-DC17-Reset-brushbar/Flo-DC17-Reset-brushbar

Feb 22, 2015 | Dyson DC17 Animal Bagless Upright Cyclonic...

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Can you wash canister and vortex assembly in Dyson DC17


you need a Hyla they use water as a filter and the smell goes down the drain

Jan 22, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

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We checked everything on the vacuum, except the motor. Is there a way to check? Vacuum just stopped running. Its a Dyson DC17. Thanks!


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Like most Dyson cleaners, your DC17 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage - I'd also recommend washing the filter. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

The correct way to wash the filter is shown in the video linked below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Sep 15, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I was having a hard time keeping my filter clean. Bought a new Dyson filter, used the machine once, and there is dog hair and dirt on top of the filter. Don't know if this is a serious problem or...


Hi there,

Sorry to hear you're having difficulties with your DC17. You might find it helpful to check the cleaner for blockages, since these could affect performance and may mean the filter needs washing more often than usual. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

It's also a good idea to take a look at the video linked below, which demonstrates the correct way to wash the filters. Under normal use, this should be done at least once every 3-6 months. Use cold water without detergents, and make sure it's totally dry before replacing it.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL


Following these steps should allow you to resolve your issue without further assistance. However, if you're still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 22, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

It's making a terrible high pitched whining noise. It's an Animal DC17.


Hi there,

Sorry to hear you're having difficulties with your DC17. It sounds as if you may need to check the cleaner for any blockages, and to give the filter a wash. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

This video demo shows the correct way to wash the filter. Under normal use, this should be done at least once every 3 months:

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL


By clearing any obstructions and washing the filter, you should be able to resolve your issue. However, if you're still concerned, it's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting over the phone with you and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact with you as soon as possible.

Kind regards,

Jack
Dyson Customer Service

Aug 10, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

DYSON DC17 ABOUT 4 YEARS OLD. I HAVE TWO FILTERS THAT I ALTERNATE BECAUSE AFTER 2 HOURS OF VACUUMING I LOSE SUCTION. I HAVE TO WAIT 3 DAYS FOR MY FILTER TO DRY BEFORE I CAN SWITCH THEM AGAIN. THE FIRST TWO...


Hi there! This is John from Jerry's Vacuum Sales in Modesto Ca. Are you using any type of carpet fresh product on your carpet? If so the fine powder is leaking onto the filters and causing them to clog. Discontinue use and over time the problem will correct itself.
I hope this was helpful.

Feb 16, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How do you clean out the filters on the DC17?


You only have to wash the filter that is underneath the canister - take it out, wash it in cold water and leave it out to dry for at least 24 hours. This filter is blue (or gray when it is dirty) and has the number "6" on it.

The other filter in the machine is a lifetime filter and if you wash it you will damage it and you'll have to buy a new one.

Jun 24, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

HOW DO I DISMANTLE THE ROOT CYLONE ON A DYSON DC17 ANIMAL


The Cyclone Cylinder needs to be cleaned with hot water poured over the cyclinder and into the cylinder until the water is clear. Afterwards, shake the cylinder several times to get the excess water out. Then let the cylinder dry out for at least two days along with the filter. When my DC17 began to smell like a dirty dog, I discovered that the cylinder had a ton of hair inside it. It took quite awhile to get all of it out. Be patient. Now I know to clean my Dyson every month; otherwise, it will emit a doggy odor.

May 13, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson DC17 Animal Not Sucking as Well as it Used to


I have had very good luck calling Dyson.

My machine seemed to be doing the same thing--but also dust and hair was building up on top of the filter after one use. I called Dyson, and they sent me a new canister--apparently something wrong with how it was sealing.

Apr 05, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

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