Question about TruTech PLV16320 Television

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Can't find parts

I need to find a new pc board for my Trutech 16320. The supplier that Target gave me (Funai) does not carry them.

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  • Anonymous Feb 21, 2009

    mine cant be fixed

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You shouldn't have to buy a whole new board.Look at the can shaped items on the boards.If any of them have the tops,or bottoms bulged out,they need to be replaced.This should get it working again.I hope this helps.If you have any questions,please let me know.Thank You very much!


Tyler

Posted on Feb 01, 2009

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I have a trutech mod#plv3119951ihave nothing no power on light


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Below is the process I went thru with my TV, I had the same issue.


Best Solution posted on Jan 09, 2008 4%20stars.png
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mc6796
Rank:nonexpert_s.gif Apprentice
Rating: 100%, 2 votes
I have the same problem. From things I have read on hear it seems to be a capacitor problem. TruTech is made be Alco Industeries. I have tried calling the number in the warrenty with no luck. I called Target last night (not the local store) and was told that number was incorrect and was provided a different number which also failed to work. I called Target back, make sure you get a reference number on your first call. When I told the person the second number wasn't working they immediately, with me even asking. The Manager informed me the Alco has told them the number would be fixed. She then took down all me info and sent it to an internal Alco email address she has. I was told to expect a call or email within two business. If this does not happen I can call her back and she is than authorized to call an internal Alco phone number. She was very nice and very helpful as I was talking to her, but she seemed very guarded about what she could say, and how she said it. That makes me wonder if there aren't legal issues going on they can't talk about. Sorry to be so long winded but, people on this site have been helpful to me so I thought I would pass along what I know. Good luck to all.
Comment by mc6796, posted on Feb 21, 2008Ok so here is my update. I spoke with people at Target's Corp. customer services. I had to jump thru some hoops, if you want my opinion, I think there are legal things going on between Target and Venture Electronics, formerly known as Alco, the suppliers of Trutech. I was giving two numbers to try from a woman at Target, who was very nice and helpful, but unwilling to elaborate to much. When both numbers failed she sent a Venture tech an email on my behalf. Two days later I was contacted by a rep who all of my info. The long and short of it is that I am right now two weeks later watching my formerly broken tv. Venture paid for my shipping both ways and fixed the tv. The tech did admit that the capacitors are a problem but in some cases there have been other issues as well. The tech I worked with might get pissed at this but who cares. The tech number is (905) 477-7878 his name is David, and his ext. 5095. He is very helpful but you have to stay on top of him, I had to call every other day for a week to get the shipping tag so I send them my tv. Good luck to all hope everyone is able to have the success I have.

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Manufacturer


Hi,

TRUTECH is a trademark of Target Brands, Inc. Most of their TruTech products/units are manufactured by ALCO Electronics, Inc. (8392 Six Forks Rd., Suite 104, Raleigh, NC 27615, (800) 252-6123) Should you need direct Customer Support, please try here, otherwise you may be better off calling Target Customer Service at 1.800.440.0680

Should you be interested, this is your TV's product page, here is the user's manual and this links to their website.

Hope this be of help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Jan 13, 2008 | TruTech PLV16320 Television

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