Question about SanDisk Sansa Clip MP3 Player

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It just died...

It was my first time to plug it in and charge it. That was going fine until while installing the Best Buy disc that comes with it my computer suddenly restarted. Now a bubble pops up saying that USB divice attached to the computer has malfunctioned and Windows can't recognize it.

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I'm assuming certain things as I provide these solutions:

1. If you have an XP operating system, check if you have Windows Media Player version 11. If not click here to update it
2. Check if your device is detected in My Computer
3. If so, then follow these instructions to get it working: 
Keep the device in AutoDetect Mode (On the device: Menu --> Settings --> USB mode) and follow the instructions below:

i. Connect your Device
ii. Right click on My Computer and select Manage
iii. Select Device Manager
iv. At the right hand side look out for Portable devices and click on the + symbol to display your device
v. Right Click on the device and select Update Drivers
vi. Select 'No, not at this time' and click Next
vii. Select 'Install from a list or specific location' and then click Next
viii. Select 'Don't search, I'll choose the driver to install' and then click Next
ix. Select 'MTP Device' and then click Next. This should install the device and then should be ready fo

Posted on Jan 25, 2009

  • Sagayaraj Arulanandu Jan 25, 2009


    1. Disconnect your device and any other USB devices. 
    2. If you have a printer with a memory card reader in it, unplug it temporarily. 
    3. Connect your device again. 
    4. From your computer desktop, right-click My Computer, then choose Properties
    5. When the System Properties window opens, click the Hardware tab. 
    6. Click the Device Manager button. 
    7. Click the PLUS SIGN (+) next to Universal Serial Bus controllers
    8. From this new list that opens up, right-click USB Mass Storage Device, then click Uninstall
    9. At the next prompt, click OK

    If you do not see Mass Storage Device, your device may be listed under Portable Devices: 
    a. Click the PLUS SIGN (+) next to Portable Devices
    b. From this new list, your device will appear as either MTP device or as the actual device name. 
    c. Right-click the device, then click Uninstall
    d. At the next prompt, click OK

    10. Once this is done uninstalling, disconnect your device and restart your computer. 
    11. After your computer restarts, connect your device. In the bottom-right corner, you should see Found New Hardware


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