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Maybe there is fault in the software and will need a re installation. so remove your printer from the PC and un-install the printer software. Now reinstall the printer software and then connect the Printer to be detected and installed. Check printer properties to see the ink levels. Use head cleaning before a test is taken . It is possible that the head is not reacting to the need of the command , can be an issue with ink drying , can also be poor ink cartridge contacts
disregaurd any prior solutions in cleaning any contacts. that model doesnt have an electrical contact to clean. there are little magnets inside each color and black cartrige that work off a float mechanisim inside each one. when the levels get low the magnet indicates to the printer it is empty. unfortunately for you this stylis model as with all brother model printers wont work even if the color your setting up in the properties or settings feature are set to black and the black is full. its the companies way of forcing you into buying new ink. be aware though that my brother catriges cost 78.00 for the 3 color and one black set. i found these cartriges online through ebay but with one more additional black cartrige for a total of 5 not for ,for a total cost of 13.11 with free shipping. sounds too good to be true but for 13.00 it was worth a try. i have now purchased several 5 packs from them and couldnt be happiere.
take out the cartige and if you can take out the cartige holders ( try to reach for the place where the ink flows out) spray it with a glass cleaning solution and let it pass inside where the ink pases and believe it or not it will clean properly the ink passages. try to clean the bottom of the cartige too.
some 1 trid it infront of me and it worked.
ps: an unproper positioning of the cartige will cause the printer not to work.