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try to insert another usb drive on the port.it the usb works then probably the bluetooth transmitter is faulty. If the USB drive also does not work... then probably the USB port of the computer damaged.
Press the Receiver button (and the lights will start
Then if the Keyboard isn't working, press the small RESET/CONNECT
button on the back of the board to connect the keyboard to the
If the MOUSE isn’t working, push the small RESET/CONNECT button
on the back of the mouse to connect to the receiver. Then they
should work okay.
Hope this helps. Bud
check it your bluetooth device connecter your loptop and go to the control panel --> add hardware wizard click next it will show the all hardware drivers in your loptop select your wireless mouse than click it.
it will work good.. and one power button is there please press the button it will show one blink ofter you will check it..
My Dell wireless keyboard doesn't work. I replaced the batteries in it and pressed the green button on the back of it then the button on the wireless thing plugged into the computer. That light blinks for a few seconds then stops but the keyboard still doesn't work. My wireless mouse works fine.
Locate the Bluetooth icon in the lower-right corner of the computer screen, and compare the status to Table 1.
(The Bluetooth icon may be hidden, click the Show hidden icons arrow to show any hidden icons.)
Enabled - The Bluetooth adapter is ready to pair with another Bluetooth device.
Connected - The Bluetooth adapter is already connected to a Bluetooth device (if the desired device is not the one its connected to, it will have to be re-paired).
Disabled - The wireless switch is off. For information on how to turn the wireless switch on refer to the Online User's Guide.
When no icon shows the Bluetooth driver needs to be installed, refer to Dell Knowledge Base Article: "How to Download and Install the Latest Dell Wireless Bluetooth Driver"
Table 1: Bluetooth status
Verify the following conditions have been met:
Batteries are Installed in the Mouse and Keyboard.
The Bluetooth adapter, USB Bluetooth adapter or 13/19-in-1 Media Card Reader is installed in or attached to the computer.
The Bluetooth device you are going to pair is within 30 ft. (10 meters) of the computer.
Right-click the Bluetooth icon in the system tray.
Click Add a Bluetooth Device.
Turn on the Bluetooth mouse and press the Bluetooth connect button on the bottom of the mouse. The Bluetooth LED on top of the mouse should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
Click Next to start searching.
Click the icon for the mouse to highlight it and then click Next.
The connection is set up automatically. Once the connection to the mouse has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the mouse indicates it is connected.
SetPoint will now launch and ask to check for updates, click OK. If an update is available click to download it.
After the update has been applied, click OK.
Turn on the Bluetooth keyboard and press the Bluetooth connect button on the bottom of the keyboard. The Bluetooth LED on top of the keyboard should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
Click the box next to My device is set up and ready to be found and then click Next to start searching.
Click the icon for the keyboard you want to connect to in order to highlight it and then click Next.
When the keyboard is connected, the Confirm Keyboard Connection screen appears. A passkey that has been generated for the keyboard is shown. Type in the passkey as it is shown on the screen.
The keyboard can only store one passkey. The passkey is unique to each computer. If you try to connect the keyboard to more than one computer, the passkey is changed each time you create a connection.
The connection is set up automatically. Once the connection to the keyboard has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the keyboard indicates it is connected. You are now be able to use the devices.