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check to see if the shipping rods have been removed,also if machine is located on upper floor laundry room,the floor may not be sturdy enough to counter act the force generated during spin,this is a common issue in newer homes
After taking off the front cover, look up at the top of the tub just under the lid. there should be a thick rubber strap at each corner of the machine tying in the tub to the top. These are called dampening straps. One or more may be broken. I usually replace all four if I do one.
sometimes the agitator gets loose, causing the drum to sway to far all over the place.make sure its tight , remove the softener dispenser (manual nut), then tighten the metal nut that holds the agitator down
Most noises from a washing machine occur during the spin cycle. If you hear loud thumping during the spin, the load of clothes may have become unbalanced. Stop the washer and redistribute the clothes, then re-start it. Repeat these steps if necessary. ----------------------- The problem is the brake. The odd time what happens is moisture gets on thebrake rotorand the squealing is heard when thebrake statoris applied to stop the tub from spinning. This moisture, may drip down from the tub onto the brake rotor which could indicate a leaky tub seal. If you can't see any dripping when you fill the tub with water, don't worry about the tub seal. Many times than not the brake is just going sour on it's own. Sometimes you can fix the squealing by cleaning the rotor and stator with a light sandpaper, such as emery/sand cloth. If that doesn't work you will need to replace the brake stator and rotor. If you need to replace them replace both parts together, don't just change the stator without also replacing the rotor, or vice versa. And here's a bonus tip: the brake spring exerts 200 pounds of force. If you try to remove the six 5/16" screws without using thisbrake removal tool, serious injury can/could happen!! The splined part in the middle of the brake needs to be greased really good before putting the brake back on!
If you begin dissassembly from the tub down, you wil come to the transmission with the spindle sticking out of it. If you undo the bendable tabs all around the transmission it comes apart in two halves. Careful, its full of oil. The spindle has a plastic gear bolted to the bottom of it. It meshes with other gears in the tranny. It has sheered teath and is making the noise.