Question about Dell Dimension 5100 (D51L1) PC Desktop

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Dell Dimension 5100 restore cd

Does anyone know where I can get a restore cd for my Dell 5100 Dimension? I don't think my computer came with one. Dell sent me a couple of cds but not all the drivers were on them. I can't get updates, go to internet explorer etc. My isp told me I needed to download some adapters, sent me to Dell, they said No I didn't and wouldn't help me because I could get on to aol with no problem. Please help if you know where I can get one or how to get one.
Thanks,
Maggie

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  • 2 more comments 
  • MoodyBlues12 Jan 24, 2009

    I have Charter.net wireless. For Clarification, all I want is to get a cd to restore my computer again. No malware or spybot any of that stuff.



    Thank you

  • MoodyBlues12 Jan 24, 2009

    Thank you for this site. When I first saw malware it confused me. I have not downloaded the program yet but I will. I don't understand how this is going to get me to internet explorer and other sites. Could you please explain.



    Thank you

  • MoodyBlues12 Jan 25, 2009

    Thank you again. I have printed your first solution. Will be back when I get that done.

  • theadamray May 11, 2010

    What kind of internet connection do you have?

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If you can get to AOL No Problem than I can help.

Once your on AOL
add this to your address bar (http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html)
Download the file and save it to your desktop
From your desktop double click and run the program
Automated Removal Instructions for Antivirus Pro 2009 using Malwarebytes' Anti-Malware:

  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes' Anti-Malware Download Link


  3. Once downloaded, close all programs and Windows on your computer, including this one.

  4. Double-click on the icon on your desktop named Download_mbam-setup.exe. This will start the installation of MBAM onto your computer.

  5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.

  6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.


    Dell Dimension 5100 restore cd - mbam.jpg

  7. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for Antivirus Pro 2009 related files.

  8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.


    scanning.jpg

  9. When the scan is finished a message box will appear as shown in the image below.




    You should click on the OK button to close the message box and continue with the AntivirusPro 2009 removal process.

  10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

  11. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.

    Dell Dimension 5100 restore cd - mbam-antiviruspro-2009.jpg src="http://i.fixya.net/uploads/images/mbam-antiviruspro-2009.jpg" alt="mbam-antiviruspro-2009.jpg" class="h_mi" />


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

  13. You can now exit the MBAM program.
Your computer should now be free of the AntivirusPro 2009 program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Posted on Jan 23, 2009

  • Larry  Griffin
    Larry Griffin Jan 24, 2009

    If you are able to get to AOL (the internet) & you want to restore your computer to its factor setting then first we should check to see if there is and Malware on the drive. Then I will ask you to download Combofix. Combofix will create a recovery drive on your C: drive. Then you will bel able to boot from the C: Drive to Restore you Operation System. I did not want to give you to many steps in advanced.

    Dr. Geek MD


  • Larry  Griffin
    Larry Griffin Jan 25, 2009

    Good Luck Keep in touch

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