Make sure the hold switch if off.
Reset the player.
Try a different USB port on same computer.
Try a different computer with the same OS (to prevent formatting-related errors)
Here's some general info about the problem:
1. 1. “My Mp3 player won’t turn on” or “My Mp3
player won’t hold a charge.” (POWER SUPPLY ISSUE)
The tricky part
about these issues is that there are several possible causes – it could be
software or it could be hardware.
you try anything else, make sure the mp3 player’s “hold” or “lock” switch is
See your user’s manual for
location of switch/ instructions (available from manufacturer’s website).
If the hold is engaged, the mp3 player will
not charge, and it will not turn on.
make sure the player is plugged into a compatible computer with a USB 2.0
Many laptops and older desktops
lack sufficient power resources to properly power/charge/utilize an mp3
Next, try resetting your mp3
If that still fails, try your
device’s “recovery” button.
There is a
specific button that triggers the recovery mode – volume + for most players,
REC button for others, play for others, and skip forward for still others.
The general formula goes something like this,
although you may have to substitute another button for “volume +”: disconnect the player from the
computer, turn it off even if you have to reset the player to turn it off (if
it is dead, this won’t be a problem), hold in the volume + button, and
reconnect the player to the computer while holding the volume + button in. Keep
holding the volume + button for an additional 5-50 seconds. Windows should
eventually go into recovery mode and revive the player (even if it is
completely dead) - it will pop up a window that says Found New Hardware Wizard.
Make sure that your mp3 player
is not designed for a country other than your own – this information can be
obtained from the manufacturer in most cases.
European and some Asian current systems are different than in the U.S.,
Canada, and Mexico. If you plug a United
States mp3 player into a European wall outlet, you will fry the player. If you plug a German mp3 player into a US
outlet, it will have insufficient power to power the player. There are transformers available that can
correct for this issue.
If you have lost the original
charger for your mp3 player, try to obtain the original charger. If the original is no longer available, check
your product specs to get EXACTLY the correct voltage. It may seem harmless to use a 5V charger on a
4.5V mp3 player, but in many cases you will damage the mp3 player by doing
Also, never unplug an mp3
player while it is transferring music/files/performing a firmware upgrade (and
also, never perform these activities when your player is not at least 75%
charged). This is a sure way to kill
most mp3 players. As a safety rule,
always check and use the “safely remove hardware” option if it is available on
your computer – lower right hand corner (green arrow pointing to chip) in most
Windows taskbars. If it is not
available, wait one full minute after your last file transfer to unplug the mp3
player – even if your mp3 player says “OK to disconnect.”
If your mp3 player uses AA,
AAA, or any type of user-removable battery, you must take extra steps to
prevent equipment damage when replacing batteries (most product manufacturers
do not know this tip). Before removing
the batteries, power the player off and let it sit for one minute or
longer. Run your hand along the side of
your computer tower to dissipate static electricity (or use any other method
available to dissipate static electricity).
Use only and exactly the replacement battery recommended by the
manufacturer. Carefully remove the old
battery. Hold and gently squeeze the new
battery for a few seconds to dissipate static.
Hold the mp3 player case in one hand, and carefully insert the new
battery. One single static spark, and
your mp3 player could be history. Also,
check your product documentation beforehand to see if removing the battery will
result in your song’s being erased/data being lost. Many, if not most, mp3 players do not have
replaceable batteries – the manufacturers do not have them, and popping open
your mp3 player more often than not causes damage to additional components.
If the solutions above do not work, and you have gone through
troubleshooting with the manufacturer, you may have hardware damage and the
player will need to be replaced.
-Tha Mp3 Doctor