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Cause of burnt magnetron

We have a GE Spacemaker microwave. My husband cleaned the inside of it and broke the stirrer cover. We ordered a new one. WHen the tech came out he also had a stirrer blade with him. He said, ''I don't know why they sent this but let's put it in anyway...new part for you''. After he left we went to heat up food and it sparked. We called right away and he came back out. He said it looked like it might be arcing so he put cavity filler stuff up on the ceiling under the blade area. It still sparked. Tech #2 came out and said that the blade must be defective and it was arcing...showing me a hot spot on it. He ordered a new one and then relaced it. Still sparking. Tech #3 came and said the magnetron was burnt due to arcing. They referred us to GE, who will replace the microwave for a discounted price. I filed a claim with the appliace company that we bought it from/and serviced it. THey denied the claim stating that the parts they replaced did not cause the magnetron to burn. Is this right? I feel like all we needed was the $7 stirrer cover, they put in a defective part that we didn't need and then our microwave won't work and needs to be replaced. Do I have a leg to stand on here?

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GE microwaves have poor magntrons . with that said . something was wrong with the replacement stirrer . the first spark did damage to the magntron ......too bad you dont have the orig stirrer to put back in just to see what happens ..... i think your stuck,we can think anything we want but we cant prove anything and it would cost more trhan a microwave to fight it in court ...... get a new one , but not a GE

Posted on Jan 23, 2009

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This could get legal considering the repair tech's either did not replace the failed parts with the proper ones. If they used or installed defective parts, let GE know what was done and tell them you are unsure if you or members of your family may have been exposed to microwave radiation as a result of the installation of defective parts, and that now that the unit has failed after replacement of the parts, that you feel you may want to pursue further remedy if they choose not to replace the oven at no charge.

I have had success in gaining repairs when letting the manufacturer know that they may have a serious liability issue to face if they don't do the right thing.

Posted on Jan 23, 2009

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